Presentations will be posted as they are approved.

Not all presentations are approved by the speakers for website posting. Please contact the speaker for additional information.

Click on the speaker name to download presentations. Presentations will be posted as they are received October 1-3, 2013; updated presentations will be posted as they are received.


Tuesday, October 1, 2013

Moving Outside the Lab: Improved Productivity and Safety for Specimen Collection While Achieving Tighter Integration between Your LIS and HIS
Jonathon Northover
Product Manager, Sunquest Information Systems
Tucson, Arizona

Generate Major Cost Savings by Engaging Your Lab and Its Vendors to Achieve Best Practices in Project Management
Jane Kopley
Laboratory Automation Installation Specialist, Ortho Clinical Diagnostics
Raritan, New Jersey

Understanding and Using Six Sigma’s Most Powerful Tools
Maureen Harte
Lean Six Sigma Master Black Belt
President, HartePro Consulting
Midvale, Utah

Quality Control Based on Risk Management and Its Role in Quality Management Systems for Laboratory Accreditation
Glen Fine
Chief Executive Officer, Clinical & Laboratory Standards Institute (CLSI)
Wayne, Pennsylvania

Managing Change in Microbiology: Leading Your Team to Cut Costs, Consolidate Testing and Implement Automation
Anne Beall
Manager of Workflow Optimization Team, bioMerieux
Raleigh, North Carolina

Turbo Charging Your Core Lab: When to Automate Work Cells… When to Lean…When to Do Both
Stephen Stone
Managing Director, Argent Global Services
Oklahoma City, Oklahoma

BENEFACTOR SESSION:  How to Reduce Clerical Errors – Run Proficiency Testing More Like a Patient Specimen
Mark Shearer, MCLT, MT(ASCP)
Director of Chemistry, CompuNet Clinical Laboratories
Dayton, Ohio

General Sessions

Preparing for the Lab Industry’s Next Big Challenge: How to Achieve Major Cost Reductions in Lab Operations while Boosting Quality
Robert L. Michel
Editor-in-Chief, The Dark Report
Spicewood, Texas

Reality Check on the True Cost of Recurring Bad Quality in Your Lab:  How to Find It. How to Fix It. How to Sustain the Cost Savings
Lucia M. Berte, MA MT(ASCP), SBB, DLM
President, Laboratories Made Better! P.C.
Broomfield, Colorado
Session handouts also available

How We Achieved Six Sigma Performance in Our Automated Lab: Lessons Learned from Our Multi-Year Journey
Charles D. Hawker, Ph.D., MBA, FACB
Scientific Director, Automation & Special Projects, ARUP Laboratories
Salt Lake City, Utah

Elevating the Analytical Integrity of Your Lab’s Test Results: Why Your QA/QC May Be Sub-optimal and How to Find and Fix those Problems
James O. Westgard, Ph.D., FACB
Professor Emeritus, University of Wisconsin
President, Westgard QC
Madison, Wisconsin

Tackling Phlebotomy’s Toughest Challenges: How Mayo Clinic Balanced Phlebotomy Workload and Reduced Patient Wait Times
Mohammad Mustapha
Systems Engineer, Mayo Clinic
Rochester, Minnesota

Our Lab’s Lean Journey: Lessons from New Automation, CAP 15189 Accreditation and More
Mary Ann Burich-Boccia, MBA, MT(ASCP), SBB
Administrative Director Department of Pathology and Laboratory Medicine and Chief Compliance Officer, Mercy Medical Center
Canton, Ohio

Histology Workflow Redesign to Address Increasing Specimen Volume and Staffing Requirements in a Reimbursement Challenged Environment
Carlene Keane-Phipps
Senior Director of Laboratory Operations, CBLPath
Rye Brook, New York

Rethinking Traditional Lab QA/QC: Understanding Weaknesses in Existing Requirements and Mastering Useful Methods and Metrics to Raise Your Lab’s Analytical Accuracy
James O. Westgard, Ph.D., FACB,
Professor Emeritus, University of Wisconsin
President, Westgard QC
Madison, Wisconsin

Sten Westgard, BA, MS
Director, Client Services and Technology, Westgard QC
Madison, Wisconsin

Promised Turnaround Time as a Key Performance Indicator: All the Secrets and Successes of Making it Work
Stephanie Moravec
Quality and Continuous Improvement Analyst, BloodCenter of Wisconsin, Inc.
Milwaukee, Wisconsin

Baylor’s Hematology Double Play: How Revised Automated Flags Cut Differential Volume by 40% and Leveraging Lean and Automation to Boost Core Lab Service and Staff Productivity
Ernest Franklin, M.D.
VP Surgical and Ancillary Services, Baylor Health Care System
Dallas, Texas

Innovation in Molecular Lab Operations: Lessons in the Best Ways to Blend Automation, Paperless Workflow, and Lean
Joseph Campos, Ph.D., D(ABMM), F(AAM)
Interim Chief, Division of Laboratory Medicine, Children’s National Medical Center
Washington, D.C.

Transforming Microbiology: Using Kaizen Events to Produce Short Bursts of Improvement that Are Easily Sustained
Mary Ann Womack, MBA, (ASCP)SBB
Process Improvement Manager, Orlando Laboratory, Florida Hospital
Orlando, Florida

Cross-Department Successes in Specimen Handling Improvement with the Lab, ED, ICUs and Hem/Onc Clinic at Fletcher Allen Healthcare
Dustin Bruso
Application Analyst Lead – Lab, Fletcher Allen Health Care
Burlington, Vermont

Combining Test Formularies, Algorithms, and CPOE to Significantly Reduce Lab Test Utilization
Leo Serrano, FACHE, DLM
Corporate Director of Laboratory Services, Broward Health System
Ft. Lauderdale, Florida

Using ISO 15189’s QMS to Achieve Standardization and Improved Performance Across Multiple Laboratories in New Brunswick
Gregory Shaw, MLT RT
Administrative Director: Laboratory Services,
Miramichi Area, Horizon Health Network
New Brunswick, Canada


Wednesday, October 2, 2013

Attacking Urine Culture Contamination: System-Wide Engagement and Standard Work Drives a 20% Average Rate to a Sustained 5% Goal
Joseph Baker, MT(ASCP), MSHA
Director, Laboratory Services, Baylor All Saints Medical Center
Ft. Worth, Texas

Ergonomics Meets Lean & Six Sigma: Reducing Physical Injuries while Improving Your Lab’s Staff Performance and Health
Adam Walter, CSSMBB/CLA
Solution Optimization Services Manager, BD Diagnostics
Mason, Ohio

Value Stream Mapping: Mastering the Essentials of Identifying Opportunities in Clinical Labs and Pathology Groups
Patrick Maul, MT(ASCP), MBA
Lean Sigma Black Belt
Principal Consultant, BD Diagnostics
St. Cloud, Florida

Going the Extra Mile with Value Stream Mapping: New Ways to Find More Hidden Costs in Your Lab
Diane Hoover, BSMT, MBA
ASQ Certified Lean Six Sigma Black Belt
Workflow Specialist, Abbott Laboratories
Harrisburg, Pennsylvania

Non-Conforming Events in the Lab: Determining the True Root Cause and Ensuring Corrective Actions Are Sustained
Senior Consultant, Chi Solutions
Ann Arbor, Michigan

Unlock the Power of the Blood Utilization Data You Already Have: Save $1 Million in 12 Months!
Jo Ann Hegarty
Director, MedAssets Advisory Solutions
Princeton, New Jersey

General Sessions

Improved Patient Outcomes, Fewer HAIs, and $3 Million in Savings Result Directly from Teamwork of Lab Staff and Hospital Physicians
Denise Uettwiller-Geiger, Ph.D., DLM(ASCP)
Laboratory Director, John T.  Mather Memorial Hospital
Port Jefferson, New York

How Investment in Becoming Nation’s First CAP 15189 Accredited Integrated System of Labs Produces Lower Costs, Improved Quality, and Happier Patients
Richard Zarbo, M.D., D.M.D.
Senior Vice President and Chair, Henry Ford Health System
Detroit, Michigan

New Emphasis on Healthcare Quality in the UK and How Clinical Labs Are Contributing
Lesley Wright
Programme Director, NHS Improving Quality
Leicester, England

Success in the High-Volume Grossing Lab: How We Achieved 18 Months of Zero Errors in Specimen Labels and Sustained It
Ammon Ence
Industrial Engineer, ARUP Laboratories
Salt Lake City, Utah

William Lowder
Technical Supervisor, Anatomic Pathology, ARUP Laboratories
Salt Lake City, Utah

Electronic Document Management: It’s Not Easy to Go Paperless, But the Savings are Big, the Staff is Happy, and Lab Inspectors Are Impressed!
Cynthia Mansfield, BS, MT(ASCP)
Associate Director of Compliance and Operations for Clinical Pathology, Partners Healthcare
Boston, Massachusetts

Lessons Learned in Harvesting Continual Savings and Improved Quality During Our Multi-Site Lab’s Four Year Journey with Lean and Process Improvement
Rita D’Angelo, MS, ASQ, CQE, SSBB
Principle Redesign Expert, D’Angelo ADVANTAGE
Detroit, Michigan

Linking Materials Management to Standardization Across Multiple Lab Sites: How We Gained Buy-in and Sustained Support from Medical Directors and Staff
Damon Silvestry
Vice President of Operations, Miraca Life Sciences
Irving, Texas

Mike Kimpland
Supply Chain Analyst, Miraca Life Sciences
Irving, Texas

How Our Lab Team Uses Business Intelligence (BI) to Slash TAT, Improve Service, Reduce Costs, and Boost Quality
David Michaelsen, MS
General Manager of Toxicology, PAML Laboratories
Spokane, WA

Faster Turnaround Times for Troponin and Other Essential Tests: How We used Real-Time Analytics and Process Improvement to Support Improved ED Outcomes
Alastair Dunnett
Laboratory Director, Lutheran Hospital
Fort Wayne, Indiana

Thel Grayson
Network Director of Laboratories
Seton Healthcare Family
Austin, TX

Post Conference Sessions

October 3, 2013

Lean for Lab Leaders: Achieving Mastery with Concepts, Implementation, and Outcomes
Katja Lehmann, Ph.D.
Global Solutions Optimization Specialist, BD Diagnostics, Becton Dickinson
Durham, NC


Six Sigma Yellow Belt Training and Certification
Maureen Harte
Lean Six Sigma Master Black Belt
President, HartePro Consulting
Midvale, UT
(No materials available for website posting)