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Agenda
Monday, October 14th, 2019 (top)
Pre-Conference
5:30 PM - 7:30 PM
Reception
5:30 PM - 7:30 PM
Tuesday, October 15th, 2019 (top)
Pre-Conference
6:30 AM - 9:00 AM
Pre-Conference
6:30 AM - 9:00 AM
Master Session
7:00 AM - 7:50 AM
Effective Problem-Solving in Clinical Labs and Pathology Groups: Using to Best Advantage Such Lean Tools as Fish Bone Diagrams, Value Stream Maps, DMAIC, and More
Patrick Maul, MBA, MT(ASCP), Lean Six Sigma Black Belt
Consultant, Lean Six Sigma Process Innovation Healthcare Consulting Services St. Cloud, FL
Master Session
7:00 AM - 7:50 AM
How We Fast-Tracked a 90-Day Consolidation of Microbiology and Histology across Multiple Hospitals: What Worked Best in Pre-Planning, Staff Engagement, and Workflow Redesign
Mary Ann Womack, MBA (ASCP)SBB, Certified Lean Six Sigma Black Belt
Project Manager, Operations Excellence Accumen Clermont, FL
Marian Fortmann, MS, MT(ASCP) SBB
Director of Laboratory Services Advent Health Ocala Ocala, FL
Certification Workshop
7:00 AM - 8:50 AM
Failure Mode and Effect Analysis (FMEA): Mastering Risk Management with this Simple, Effective Approach
A 2-hour Lean Certification Workshop
Maureen Harte, MT(ASCP), Lean Six Sigma Master Black Belt
Associate Professor, University of Utah David Eccles School of Business Executive Education President, HartePro Consulting Midvale, UT
Certification Workshop
7:00 AM - 8:50 AM
Value Stream Mapping, Prioritizing Projects, and Selecting the Right Tools
Two-hour Lean Certification Workshop
Katja Lehmann, Ph.D.
Global Manager, Solution Discovery & Workflow Optimization, Diagnostic Systems Becton, Dickinson and Company (BD) Sparks, MD
Benefactor Session
8:00 AM - 8:50 AM
INPECO BENEFACTOR SESSION: Enhancing Patient Outcomes and Gaining Control of the Total Testing Process with New Innovations in ‘Open’ Laboratory Automation
Ludovico Donegani, PMP®
Customer Solutions Manager Inpeco Switzerland
Benefactor Session
8:00 AM - 8:50 AM
MEDIALAB BENEFACTOR SESSION: Using CourseBuilder to Enhance Leadership Skills
Karrie Hovis
Lab Education Coordinator Ochsner Health System New Orleans, LA
General Session
9:00 AM - 9:40 AM
Why Quality Management is Your Lab’s Best Strategy to Survive and Thrive in this Era of Shrinking Lab Budgets, PAMA Price Cuts, and Value-based Payment
Robert L. Michel
Editor-in-Chief The Dark Report Spicewood, TX
General Session
9:40 AM - 10:10 AM
How a Balanced Scorecard Can Be the Useful Bridge to Move from Lab 1.0 to Clinical Lab 2.0
Jeremy Schubert
Division Vice President, United States Commercial Operations Abbott Libertyville, IL
Break
10:10 AM - 10:30 AM
General Session
10:30 AM - 11:10 AM
How Combining Lab Consolidation, Lean, Analytics and More Helped Us Manage Twice the Volume, Stay on Budget, and Prepare for Value-based Reimbursement
Patricia Nortmann, MBA, MT(ASCP)
System Director of Laboratory Services St. Elizabeth Healthcare Erlanger, KY
General Session
11:10 AM - 11:50 AM
Update on the CLIA Committee (CLIAC): Major Issues Under Consideration for Updates and Reforms Include Next-Generation Sequencing, Personnel, Distributed Testing, and More
Reynolds M. Salerno, PhD
Director, Division of Laboratory Systems Centers for Disease Control and Prevention Atlanta, GA
Break
12:00 PM - 1:50 PM
Breakout Session
2:00 PM - 2:50 PM
Introducing ‘Job Aids’: A Simple, Effective Way to Capture, Maintain, and Communicate Procedures, Protocols, Work Practices, and More
Beverly B. Rogers, MD
Chief of Pathology, Children’s Healthcare of Atlanta; Adjunct Professor of Pathology and Pediatrics, Emory University School of Medicine Atlanta, GA
Elizabeth Weinzierl, MD, PhD
Director of Clinical Pathology; Hematopathologist Children's Healthcare of Atlanta Atlanta, GA
Breakout Session
2:00 PM - 2:50 PM
Let’s Talk Process! Identifying and Communicating Best Practice Ideas Across Multiple Lab Sites to Standardize Compliance and Policies while Creating a Shared Culture
Debra Zern, B.S. MT(ASCP) CQA(ASQ)
Director of Laboratory Quality and Internal Process Control Intermountain Healthcare Cottonwood Heights, UT
Breakout Session
2:00 PM - 2:50 PM
Putting Analytics to Useful Work, both in the Lab and in Collaborations with Caregivers: Successes, Some Setbacks, and Lessons Learned
Christopher Doern, PhD
Associate Professor of Pathology; Director of Clinical Microbiology Virginia Commonwealth University Richmond, VA
Roundtable
2:00 PM - 3:50 PM
Lab Quality Managers Roundtable
Jean Hammelev, BS, CT(ASCP), MBA/HCM
Vice President, Operational Excellence Sonora Quest Laboratories/LSA Tempe, AZ
Anne T. Daley, MS, CMQ/OE(ASQ) CSSB, MT(ASCP)DLM
Quality Officer ARUP Laboratories Salt Lake City, UT
Breakout Session
3:00 PM - 3:50 PM
How Health Network Laboratories Uses EMPI and New Digital Tools to Cut Time Required to Submit Claims, to Shorten Payer Settlement Times, and to Increasing Collected Revenue
Joseph Cugini
Manager, Client Solutions Health Network Laboratories Allentown, PA
Breakout Session
3:00 PM - 3:50 PM
Sharing Best Practices in Lab Quality Analytics: How Your Lab’s Data Can Make Meeting CAP and CLIA Requirements More Accurate, Faster, Easier, and Less Costly
Vanessa Hawrylak, MS, MLS(ASCP)CM
Technical Support Specialist Visiun, Inc. Miami, FL
Tim Bickley, MT(ASCP), MBA, CPHIMS
Vice President of Sales Visiun Tuscaloosa, AL
Breakout Session
3:00 PM - 3:50 PM
What’s New, Better, and Useful When Your Lab is Ready to Buy Automation, Analyzers, Informatics
Alastair Dunnett
Director, Laboratory Services Carle Foundation Hospital Urbana, IL
Breakout Session
4:00 PM - 4:50 PM
Applying Lean Thinking to Coding, Billing, and Collections: How to Recoup Lost Revenue, Transmit More Clean Claims and Shorten Payer Payment Times
Maryann Kirschner, MBA, BS
Senior Consultant LW Consulting Inc. Harrisburg, PA
Breakout Session
4:00 PM - 4:50 PM
Creating a Central Quality Service Model to Serve 35 Hospital and Commercial Laboratory Sites in Six States: Why We Did It, How It Works, and the Key Metrics that Demonstrate Success
Jennifer Ord, MLS(ASCP)
System Quality Director Sonora Quest Laboratories/LSA Tempe, AZ
Breakout Session
4:00 PM - 4:50 PM
Delivering More Value and a Better Experience to Patients: Insights from Internal Improvement Successes (within the hospital) and External Collaborations (with Office-Based Physicians)
Julie Cooper, MA, FACHE
Assistant Vice President, Laboratory Services Atrium Health Charlotte, NC
Gary V. Catarella, MBA, MT(ASCP)
Assistant Vice President, Hospital Operations Atrium Health Charlotte, NC
Breakout Session
4:00 PM - 4:50 PM
Understanding the True Cost of Bad Quality, Both in Your Lab and Throughout Your Parent Hospital or Health Network
Linda S. Flynn, MS, MBA, MT(ASCP)SBB
Principal LS Flynn and Associates Florence, KY
General Session
5:00 PM - 5:40 PM
Current State of the Lab Profession’s Use of Lean and Quality Management: What’s Working Great, and Proven Ways to Cut Costs, Boost Quality, and Bring in More Revenue
Robert L. Michel
Editor-in-Chief The Dark Report Spicewood, TX
Rita D’Angelo, CQE, SSBB, MS, Ph.D.
President & Chief Executive Officer D'Angelo Advantage, LLC Gibraltar, MI
Maureen Harte, MT(ASCP), Lean Six Sigma Master Black Belt
Associate Professor, University of Utah David Eccles School of Business Executive Education President, HartePro Consulting Midvale, UT
Katja Lehmann, Ph.D.
Global Manager, Solution Discovery & Workflow Optimization, Diagnostic Systems Becton, Dickinson and Company (BD) Sparks, MD
Patrick Maul, MBA, MT(ASCP), Lean Six Sigma Black Belt
Consultant, Lean Six Sigma Process Innovation Healthcare Consulting Services St. Cloud, FL
Reception
5:45 PM - 7:30 PM
Wednesday, October 16th, 2019 (top)
Pre-Conference
6:30 AM - 9:00 AM
Pre-Conference
6:30 AM - 9:00 AM
Master Session
7:00 AM - 7:50 AM
Effective Coaching in Support of Competency Assessments: Best Techniques to Help Lab Staff Recognize Opportunities to Improve, Contribute More, and Advance both Their Career and the Lab’s Success
Stephen Stone, BBA Management
Managing Director Argent Global Services Oklahoma City, OK
Benefactor Session
7:00 AM - 7:50 AM
UPS BENEFACTOR SESSION: Smarter Specimen Logistics – Innovative Solutions Targeting Enhanced Customer Experience, Supply Chain Efficiencies, with a Look Into the Future of Lab Logistics
Shannon DeMar
Senior Marketing Manager Healthcare Strategy UPS Atlanta, GA
Certification Workshop
7:00 AM - 8:50 AM
Essentials of Planning and Running Successful Kaizen Events, including Engaging Participants and Pitfalls to Avoid
A 2-hour Lean Certification Workshop
Zane Ferry
Executive Director, National Operations – CI Quest Diagnostics Excelsiro, MN
Special Session
7:00 AM - 8:50 AM
Certification Workshop
7:00 AM - 8:50 AM
Spaghetti Mapping, Related Lean Tools, and Powerful Analytics: Smart Ways to Streamline Workflow in New and Existing Clinical, Molecular, and Genetic Laboratories
A 2-hour Lean Certification Workshop
Adam Walter, CSSMBB, CLA
Director, Content & Evidence Leica Biosystems Buffalo Grove, IL
Benefactor Session
8:00 AM - 8:50 AM
CAP BENEFACTOR SESSION: Root Cause Analysis: From Blame to Gain
Rich Becker, MSEd, CQIA
Instructional Designer College of American Pathologists Northfield, IL
Frank Schneider, MD, FCAP
Associate Professor of Pathology and Laboratory Medicine Emory University Atlanta, GA
Benefactor Session
8:00 AM - 8:50 AM
SIEMENS BENEFACTOR SESSION: Roadmap to Digital Transformation
Jennifer Sanderson
US Marketing Manager, Informatics Siemens Healthineers Tarrytown, NY
Master Session
8:00 AM - 8:50 AM
Worker Empowerment: Why It Works, What Tools your Lab Staff Needs, and How to Nurture Staff to Feel Empowered and Act with Confidence
Rita D’Angelo, CQE, SSBB, MS, Ph.D.
President & Chief Executive Officer D'Angelo Advantage, LLC Gibraltar, MI
Shailah Yazdani
Healthcare Consultant D'Angelo Advantage, LLC Philadelphia, PA
General Session
9:00 AM - 10:30 AM
Laboratory Certification and Accreditation: New Developments, Most Common Deficiencies, and Making Your Lab “Assessment Ready”
Nora L. Hess, MBA, MT(ASCP)
Senior Consultant Accumen Sarasota, FL
Denise Driscoll, MS, MT(ASCP)SBB
Senior Director, Laboratory Accreditation and Regulatory Affairs College of American Pathologists Northfield, IL
Kathy Nucifora, MPH, MT(ASCP)
Director of Accreditation COLA Columbia, MD
Vicki Livingston, MT(ASCP)
Laboratory Surveyor, Accreditation and Certification Operations The Joint Commission Oakbrook Terrace, IL
Anne T. Daley, MS, CMQ/OE(ASQ) CSSB, MT(ASCP)DLM
Quality Officer ARUP Laboratories Salt Lake City, UT
Break
10:30 AM - 10:45 AM
General Session
10:45 AM - 11:25 AM
10 Most Common Laboratory Accreditation Deficiencies: How to Solve and Prevent Recurrences; Measuring the Cost of Poor Quality Associated with Deficiencies
Lucia M. Berte, MA, MT(ASCP)SBB, DLM; CQA(ASQ))CMQ/OE
President Laboratories Made Better! Broomfield, CO
Special Session
11:25 AM - 11:40 AM
Break
11:40 AM - 1:00 PM
Breakout Session
1:10 PM - 2:00 PM
Bringing Efficiency into Anatomic Pathology: Opportunities, Ideas, and Lessons Learned in Managing Costs, Boosting TAT and Quality, and Increasing Productivity
Michael B. Cohen, M.D.
Professor of Pathology Wake Forest School of Medicine Winston-Salem, NC
Rita D’Angelo, CQE, SSBB, MS, Ph.D.
President & Chief Executive Officer D'Angelo Advantage, LLC Gibraltar, MI
Breakout Session
1:10 PM - 2:00 PM
Eliminating Paper in Our Lab: Lessons from Our Successful Journey to Automate Everything Everywhere to Get Rid of Paper, Improve Productivity, and Reduce Errors
Jean Hammelev, BS, CT(ASCP), MBA/HCM
Vice President, Operational Excellence Sonora Quest Laboratories/LSA Tempe, AZ
Breakout Session
1:10 PM - 2:00 PM
Innovations in Use of Autoverification to Improve MedTech Productivity, Combined with Our Unique Method to Easily, Quickly, and Accurately Validate 100% of Autoverification Rules
Angela Martin
Manager, Laboratory Information System Norton Healthcare Louisville, KY
Breakout Session
1:10 PM - 2:00 PM
Standardizing and Harmonization of Three Laboratories in France Using Lean, Analytics, and Quality Management Systems
Jean-Philippe Galhaud, Pharmacien Biologiste, Docteur en Biologie Médicale
Director of Medical Affairs LABEXA Group Le Haillan, Nouvelle-Aquitaine, France
Breakout Session
2:10 PM - 3:00 PM
Anatomic Pathology Process Improvement Stories: From the Simple (Tissue Storage Process) to the Complex (Placental/Fetal Tissue Process)
Sumie Edwards, BS, MT(ASCP)CM
Quality Specialist II, Anatomic Pathology ARUP Laboratories Salt Lake City, UT
Breakout Session
2:10 PM - 3:00 PM
How Supporting Full Autoverification with Lean and DMAIC Generates Big Cost Savings in Lab Labor, Faster TAT, and Fewer Errors
Bill Marquardt, C(ASCP), MBA, CLSSBB
Vice President, Laboratory Intelligence McKesson Medical-Surgical Ashland, PA
Keith LeBlanc, MLS (ASCP)CM, HT (ASCP)
Administrative Laboratory Director Rutland Regional Medical Center Rutland, VT
Breakout Session
2:10 PM - 3:00 PM
Incorporating Lean Methods in Hospital-Wide Patient Safety Initiatives: What Our Lab Team Is Learning about Effective Collaboration, Changing the Culture, and Sustaining Change
Lona Rose Small, MT(ASCP), MBA, PMP, CPBPM
Quality Assurance Specialist Johns Hopkins Pathology Baltimore, MD
Breakout Session
2:10 PM - 3:00 PM
Influenza Testing: Lessons Learned in Collaborating with Physicians to Improve Utilization of Rapid Flu Tests to Meet the Goals of Better Patient Outcomes While Saving Patients Money
Jason Mayer, MSM, MT(ASCP)
Director of Laboratory Services Park Nicollet Health Services Saint Louis Park, MN
General Session
3:15 PM - 3:30 PM
Distilling the Essential Lessons from the 13th Annual Lab Quality Confab
Robert L. Michel
Editor-in-Chief The Dark Report Spicewood, TX
Post-Conference Workshop (requires additional registration)
Thursday, October 17th, 2019|8:00 AM-5:00 PM (top)
Extend your stay an extra night and take your learning experience to the next level! Lunch will be provided.
Laboratory Quality and Compliance: Mastering the Tools, Methods, and Secrets of QMS to Prevent Deficiencies, Boost Quality and Become the Inspection-Ready Lab
Passions in Quality: What Drives Us and What We Know Can Help You
Hear from 3 quality management experts on what their respective quality “hot buttons” are, and what they see that repeatedly hangs up laboratories in the quest for high quality services.
Agenda
8:00 am – 8:15 am
Welcome and Introductions
Nora Hess
8:15 am – 9:45 am
Common Laboratory Quality and Regulatory Requirements, Issues, And How To Share The Burden Within A Health System
Nora Hess
9:45 am – 10:00 am
Break
10:00 am – 11:00 am
Quality Indicators—What’s Required And How To Handle Outliers
Anne Daley
11:00 am – 12:00 noon
Why Your Documents Can Make Or Break Your QMS and What You Can Do About It
Lucia Berte
12:00 noon – 1:00 pm
Lunch
1:00 pm – 2:00 pm
Nonconformance Management – Responding To A Major Nonconformance, Determining The True Root Cause, And Ensuring Corrective Actions Are Sustained
Anne Daley
2:00 pm – 3:00 pm
Kicking It Up A Notch – From Chaos To Basics To Fine-Tuning Your QMS
Lucia Berte
3:00 pm – 3:30 pm
Discussion and Wrap-up
Lucia Berte
3:30 pm
Adjourn
Hear from 3 quality management experts on what their respective quality “hot buttons” are, and what they see that repeatedly hangs up laboratories in the quest for high quality services.
Agenda
8:00 am – 8:15 am
Welcome and Introductions
Nora Hess
8:15 am – 9:45 am
Common Laboratory Quality and Regulatory Requirements, Issues, And How To Share The Burden Within A Health System
Nora Hess
9:45 am – 10:00 am
Break
10:00 am – 11:00 am
Quality Indicators—What’s Required And How To Handle Outliers
Anne Daley
11:00 am – 12:00 noon
Why Your Documents Can Make Or Break Your QMS and What You Can Do About It
Lucia Berte
12:00 noon – 1:00 pm
Lunch
1:00 pm – 2:00 pm
Nonconformance Management – Responding To A Major Nonconformance, Determining The True Root Cause, And Ensuring Corrective Actions Are Sustained
Anne Daley
2:00 pm – 3:00 pm
Kicking It Up A Notch – From Chaos To Basics To Fine-Tuning Your QMS
Lucia Berte
3:00 pm – 3:30 pm
Discussion and Wrap-up
Lucia Berte
3:30 pm
Adjourn
Lucia M. Berte, MA, MT(ASCP)SBB, DLM; CQA(ASQ))CMQ/OE
President Laboratories Made Better! Broomfield, CO
Anne T. Daley, MS, CMQ/OE(ASQ) CSSB, MT(ASCP)DLM
Quality Officer ARUP Laboratories Salt Lake City, UT
Nora L. Hess, MBA, MT(ASCP)
Senior Consultant Accumen Sarasota, FL
Six Sigma Yellow Belt Training & Certification (12 hours instruction)
Wednesday 1 PM - 5 PM, Thursday 8 AM - 5 PM
The instructor's goal for this LSS Yellow Belt training is to provide you with the tools to understand how to work through the issues that arise in your lab, to decrease the opportunity for them to reappear, AND to show that these methodologies are not difficult or intimidating!
Yellow Belt is the basic level of LSS certification and by participating in this workshop, you will come away with enough knowledge to understand how to choose a good project, work through it to identify root cause, implement sustainable improvements, as well as institute a control plan to be sure you are not fixing the same thing over and over!
Come spend a day-and-a-half with expert instructor Maureen Harte to make a huge difference in your laboratory problem-solving techniques!
The instructor's goal for this LSS Yellow Belt training is to provide you with the tools to understand how to work through the issues that arise in your lab, to decrease the opportunity for them to reappear, AND to show that these methodologies are not difficult or intimidating!
Yellow Belt is the basic level of LSS certification and by participating in this workshop, you will come away with enough knowledge to understand how to choose a good project, work through it to identify root cause, implement sustainable improvements, as well as institute a control plan to be sure you are not fixing the same thing over and over!
Come spend a day-and-a-half with expert instructor Maureen Harte to make a huge difference in your laboratory problem-solving techniques!
Maureen Harte, MT(ASCP), Lean Six Sigma Master Black Belt
Associate Professor, University of Utah David Eccles School of Business Executive Education President, HartePro Consulting Midvale, UT
Many Thanks To Our 2019 Benefactors
