3rd Annual Lab Quality Confab
September 29-30, 2009 | Atlanta, GA | Atlanta Hilton

Speaker Presentation PowerPoints:
(Posted October 7th, 2009)
Audio Recordings of all Lab Quality sessions available
Download printable color brochure here for full descriptions of topics
For presentations click on speaker's name to download the PDF.
Some speakers chose not to have their Powerpoint online.


Day One, Tuesday, September 29, 2009

Concurrent Master Classes
7:00 AM–7:50 AM
Blending Green with Lean in Your Laboratory
Vassilios I. Nicolaou, AIA, MCARB, Vice President / Senior Laboratory Architect, Lou Pallay, Senior Associate, Karlsberger Laboratory & Technology Group, Birmingham, AL

7:00 AM–7:50 AM
ISO 15189: Taking Your Lab from Concept to Accreditation
Caroline Maurer, Director, ISO 15189 Accreditation Program, College of American Pathologists, Northfield, IL

7:00 AM–7:50 AM
Aligning Lab Automation and Lean Methods to Achieve World-Class Productivity in Your Lab
Christine Brown, BS, ASQ CSSBB, MT HHS, Consulting Skills Development Manager, Diane Hoover, BSMT, MBA, Workflow Consultant, Lean Six Sigma Blackbelt, Abbott Laboratories, Abbott Park, IL

8:00 AM–8:50 AM
Visual Management of Histology Workflow in Real Time and Day-by-Day
Katja Lehmann, Ph.D., Manager, Workflow Consulting, Leica Microsystems, Inc., Bannockburn, IL

8:00 AM–8:50 AM
Using Kaizen Events and DMAIC Approach to Unlock High-Performance in Laboratory Work Flow
Lorre Pacheco, Director, Sales Operations, Sunquest Information Systems, Tucson, AZ

8:00 AM–8:50 AM
All the How's and Why's to Achieving Standard Work in the Laboratory
Martha Sunyog, Lean Consultant, ValueMetrix Services, Ortho-Clinical Diagnostics, Raritan, NJ

9:00 AM–12:00 PM General Sessions
9:00 AM–9:40 AM
Healthcare's New Reality: Why Patients' Expectation of Error-free Care Raises the Stakes for Labs and Hospitals
Robert L. Michel, Editor-In-Chief, THE DARK REPORT, Spicewood, TX

9:40 AM–10:20 AM
New Choice for Hospitals: Achieving both Medicare Accreditation and ISO 9001 Accreditation at the Same Time
Patrick Horine, Executive Vice President, Accreditation, DNV Healthcare Inc., Cincinnati, OH

10:40 AM–11:20 AM
No Longer "Out of Sight, Out of Mind": Laboratory Errors Attract Headlines and Public Concern (Replacement Speaker)
Robert Michel, Editor-in-Chief, THE DARK REPORT, Spicewood, TX

11:20 AM–12:00 PM
One Laboratory’s Experience in Taking ISO 15189 from Concept to Accreditation
Joseph Skrisson, CEO/Executive Director, Piedmont Medical Laboratory, Winchester, VA

Concurrent Breakout Sessions
2:00 PM–2:50 PM
Blending the Right Metrics with Lean Processes and Automation to Meet Increased Lab Test Volume
April Gamache, Vice President, Business Services, LifeLabs, Toronto, Ontario, Canada

2:00 PM–2:50 PM
How to Build the Quality Improvement Mindset and Sustained Effort into the Lab Organization
Bonnie Messinger, CPHQ, Quality Manager, ARUP Laboratories, Salt Lake City, UT

2:00 PM–2:50 PM
Powerful Ways to Apply Lean and Automation in Microbiology
Leo Serrano, FACHE, CLSup(NCA), Director of Laboratory Services, Avera McKennan Hospital & University Health Center, Sioux Falls, SD

3:00 PM–3:50 PM
Lean, Six Sigma, and Culture Change at Oklahoma University: Three Steps to a “Best Practice” Histology Lab
Crystal Glass, Director of Anatomic Pathology, Oklahoma University Medical Center, Oklahoma City, OK

3:00 PM–3:50 PM
Using Lean to Create High-Performance Work Flow in a Histology R&D Laboratory
Andreas L. Hoel, M. Sc., MBA, Global Product Manager, Dako, Glostrup, Denmark

3:00 PM–3:50 PM
Inventing the "Mini-Lean Model" To Achieve Fast, Lean, Efficient Results
Ed Giugliano, Ph.D., Project Manager, Black Belt; Hannah Proczter, Assistant Vice President of Laboratories, North Shore LIJ Health System Laboratories, Lake Success, NY

4:00 PM–4:50 PM
Achieving True Lean in Hematology with Full Automation, Integration, and Paperless Solutions
Mary Ann Burich-Boccia, MBA, MT(ASCP), SBB, Administrative Director, Mercy Medical Center, Canton, OH

4:00 PM–4:50 PM
Easy-to-Collect and Easy-to-Manage Metrics That Tell the Best Story to Staff and Administration
Sandy Hood, MT(ASCP)SBB, Administrative Director of Lab and Pathology Medicine, Riverside Methodist Hospital, Columbus, OH

4:00 PM–4:50 PM
Our Lab's Journey to Single Piece Workflow: Why It’s Important to Move Upstream to Specimen Collection
Linda Guay, Laboratory Operations Manager, St. Joseph Medical Center, Tacoma, WA

5:00 PM–5:40 PM
Panel: Robert L. Michel, Moderator; Panelists: Patrick Horine, Allie Karshenas, Leo Serrano

Day Two, Wednesday, September 30, 2009
Concurrent Master Classes

7:00 AM–7:50 AM
Organize Yourself & Organize Your Office! Using Lean in your Personal Workspace
Caroline Ambrose, MT (ASCP), CQM, CSSBB, Managing Consultant, Ascendium Consulting, Indianapolis, IN

7:00 AM–7:50 AM
Best Practices from Purchase Order to "Go Live": Achieving Maximum Performance from Analyzers and Automation
Tina Mitchell, MT (ASCP), Customer Project Manager; Destry Darling, Customer Project Specialist, Siemens Healthcare Diagnostics, Tarrytown, NY

8:00 AM–8:50 AM
Easy Steps to Internally Benchmark Your Lab and Unlock Major Improvements
Patrick Maul, MBA, MT(ASCP), Prinicipal Consultant, BD Diagnostics Healthcare Consulting, Franklin Lakes, NJ

8:00 AM–8:50 AM
Supercharging Histology Workflow: New Solutions, New Secrets, New Approaches
Kelsi Currier, Director of Workflow Consulting, Ventana Medical Systems, Tucson, AZ

8:00 AM–8:50 AM
Achieving Lean Workflow By Improved Layout of the Laboratory
Steve Stone, Managing Director, Argent Global Services, Oklahoma City, OK

9:15 AM–12:00 PM General Session

9:15 AM–10:00 AM
Blending Lab Automation and Lean: Best Practices in Pairing These Powerful Tools
Ralph Dadoun, VP, Corporate and Support Services, St. Mary’s Hospital, Montreal, Quebec

10:00 AM–10:45 AM
Helping Hospitals/Health Systems Jump-start the Use of Lab Testing to Boost Patient Outcomes
Allie Karshenas, Ph.D., MSc., CLDir., SS/BB, Vice President of Healthcare Sales & Consulting Services, Amerinet, St. Louis, MO

10:45 AM–11:30 PM
Infusing Lean into Our Lab's Working Culture and Mindset: Lessons from Four Years of Experience
Cindy Mand, MBA, Director, Lean Enterprise, Blood Center of Wisconsin, Milwaukee, WI

Concurrent Breakout Sessions
1:10 PM–2:00 PM
Effective Ways to Use Metrics to Achieve "Best Practice" Performance in Your Lab
Tom Joseph, Managing Partner, Management Insight, LLC, Ann Arbor, MI

1:10 PM–2:00 PM
Slashing Pap Smear Turnaround Time with Lean to Gain Competitive Market Advantage
Jason Newmark, Director; Virginia Blake, Performance Improvement Coordinator, Baystate Reference Laboratories, Baystate Medical Center, Springfield, MA

1:10 PM–2:00 PM
Achieving ISO 15189 Accreditation in the Mid-Size Hospital Laboratory
Bonnie Van Schoik, Director of Laboratory Services, Blanchard Valley Hospital, Findley, OH

2:10 PM–3:00 PM
Lean Six Sigma Makeover of Patient Registration Billing Process Triggers More Collected Revenue
Bill Romanelli, Manager, Outreach, Chi Solutions, Inc., Washington, DC

2:10 PM–3:00 PM
Baldrige Basics: What It Does and How Its Use Boosts Your Lab's Quality
Cindy Gruben, MT(ASCP), MBA/HCM, Administrative Laboratory Director, Banner Desert Medical Center & Cardon Children’s Medical Center, Mesa, AZ

2:10 PM–3:00 PM
"Lean Be the Tube": Slashing Pre-Analytical Turnaround Time By Encouraging Constant Movement of Specimen Tubes
Shelley Hanson, MT (ASCP), System Technical Specialist – Quality, Amanda Jones, Point of Care Coordinator, Laboratory Sciences of Arizona; Sonora Quest Laboratories, Tempe, AZ


Share with your entire team now!

Thursday, October 1, 2009 – Post Conference Workshops

8:00 AM–1:00 PM
Simplified Six Sigma: Four Easy-to-Use Tools for Fast, Impressive Results in Your Laboratory
Susan Stegall, MBA, Managing Partner, Sprick, Stegall & Associates LLC, Salem, OH

8:00 AM–4:30 PM
Our Lean Boot Camp on Achieving Mastery with Concepts, Implementation, and Outcomes. It’s the A-to-Z on everything Lean! Acquire the skills, knowledge, and confidence you need to succeed!
Anne Daley, MS, CMQOE, CSSBB, CLC, MT, DLM, Senior Consultant, Chi Solutions, Inc., Ann Arbor, MI, Nora Hess, Operations Managing Consultant, Chi Solutions, Inc., Ann Arbor, MI

Audio Recordings of all Lab Quality sessions available