Presentations will be posted as they are approved. Not all presentations are approved by the speakers for website posting. Please contact the speaker directly for additional information. Roundtables and special sessions rarely are delivered with presentations.
Click on the speaker name to download presentations. Final and updated presentations will be posted as they are received October 24-25, 2017 so you should refresh this page often on the days of the event.
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Tuesday, October 24, 2017
MASTER CLASS SESSIONS
7:00 AM-7:50 AM
Adopting New Technologies to Integrated Laboratory Logistics to Support Clinical Lab 2.0 and Deliver More Value to Physicians and Patients
Donna L. Neumon, MT(ASCP), Director, Support Operations & Director Community Lab Services, TriCore
Reference Laboratories, Albuquerque, NM
William Remillard, Chief Technical Officer, TriCore Reference Laboratories, Albuquerque, NM
7:00 AM-7:50 AM
Proficiency and Certification in Fundamental Lean Tools: Inventory Management by Kanban, Daily Management, Visual Management, Selecting and Using KPIs in the Laboratory (Two-hour workshop with certificate of completion)
Katja Lehmann, Ph.D., Global Healthcare Consultant, Becton, Dickenson and Company (BD), Sparks, MD
7:00 AM-7:50 AM
Visualizing the Optimal Biopsy Flow from OR to Histology to Pathologist: Early Successes with Lean, Integrated Automation, and Informatics That Cut TAT, Improve Quality
Adam Walter, CSSMBB/CLA, Director – Vision24 Solutions, Leica Biosystems, Cincinnati, OH
Deb Schofield, Senior Consulting Manager, VISION24 Solutions, Leica Biosystems, North Bend, WA
MASTER CLASS SESSIONS
8:00 AM-8:50 AM
Deep Medicare Lab Price Cuts Coming in 2018! Protect Your Lab’s Financial Stability by Using Cost-per-Test Studies Done the Right Way to Guide Cost-Cutting Efforts
Steven Stone, BBA Management, Managing Director, Argent Global Services, Oklahoma City, OK
8:00 AM-8:50 AM
Progress on the Path to Clinical Lab 2.0: How TriCore’s Multi-site CAP 15189 Accreditation Accelerated and Sustains Our Lab’s Culture Change while Improving Quality and Productivity
Jane Smith, Director of Compliance and Quality Systems, TriCore Reference Laboratories, Albuquerque, NM
GENERAL SESSIONS
9:00 AM-9:40 AM
Lessons in Lab Test Utilization at Cleveland Clinic Laboratories: How First-Generation Successes Fueled a Second Generation of Added-Value Utilization Breakthroughs
Gary W. Procop, M.D., MS, Medical Director, Enterprise Laboratory Stewardship Committee, Cleveland Clinic, Cleveland, OH
9:00 AM-9:40 AM
Using the Laboratory Value Pyramid and Clinical Lab 2.0 to Position Your Lab to Add Value in the Era of Population Health, Precision Medicine, and Value-Based Payment
Robert L. Michel, Editor-in-Chief, THE DARK REPORT, Spicewood, TX
10:30 AM-11:10 AM
Global Insights on Medical Laboratory Operations: How World-Class Performers are Combining Dynamic Costing, Lean, and Quality Management Systems to Deliver More Value
Patrick Gontard, Ph.D., Chairman CEO & Founder, Gontard & Cie, Geneva, Switzerland
11:10 AM-11:50 AM
Laboratory Value Pyramid As the Essential Blueprint for Volume-to-Value Journey
Denise L. Uettwiller-Geiger, Ph.D., DLM(ASCP), Clinical Chemist and Director of Clinical Trials, John T. Mather
Memorial Hospital, Port Jefferson, NY
BREAKOUTS
2:00 PM-2:50 PM
Creating and Sustaining the Culture of Patient Safety: Using Lean and Other Methods to Achieve Collaboration and Teamwork with Lab, Pharmacy, and Clinicians
Allen Stanton, MT, DLM(ASCP), Laboratory Administrative Director, Baylor Scott & White Health, Dallas, TX
Cindy Cassity, BSN, RN, CPPS, Manager, Patient Safety, Baylor University Medical Center at Dallas, Dallas, TX
2:00 PM-2:50 PM
Introducing the Ultimate Guide to Lab Test Utilization: What’s in CLSI’s GP 49, How to Use It, and Why It Works
Gary W. Procop, M.D., MS, Medical Director, Enterprise Laboratory Stewardship Committee, Cleveland Clinic, Cleveland, OH
2:00 PM-2:50 PM
Using CAP 15189 to Go to the Next Level: Pursuing Best-of-Class by Helping Staff Master Useful Tools and Informatics to Address Root Causes and Think Systemically
Chris Allen, MBA, MS, MLS(ASCP)CM, CSSBB, Quality Supervisor, ARUP Laboratories, Salt Lake City, UT
BREAKOUTS
3:00 PM-3:50 PM
How Our Microbiology Lab’s Lean Redesign Supported Improved Workflow, Helped Balance Staffing, and Contributed to Gains in Antimicrobial Stewardship Outcomes
Christa Pardue, MBA, MT(AMT), Laboratory Director, University Health Services, Augusta, GA
3:00 PM-3:50 PM
Know Your Numbers in Real Time: Using Total Cost of Ownership, Dynamic Costing, and Test Production Management by Analyzer to Cut Costs, Reduce TAT, and Boost Quality
Patrick Gontard, Ph.D., Chairman CEO & Founder, Gontard & Cie, Geneva, Switzerland
3:00 PM-3:50 PM
Solving Problems before Construction and Consolidation: Valuable Lessons We Learned from the Design, Build-out, and Relocation of Multiple Lab Divisions into One Facility
Matthew M. Hanley, MHA, Operations Manager, Mayo Medical Laboratories, Rochester, MN
BREAKOUTS
4:00 PM-4:50 PM
Inspection Readiness in a CAP-15189 Laboratory: Lessons Learned from Standardization, Multi-site Management, and Digitization of All Documentation and Checklists
Bonnie Rashleigh, Technical Supervisor, Biochemical Pathology, ProMedica Laboratories, Toledo, OH
4:00 PM-4:50 PM
Understanding Why ‘Process’ Is the Essential Key for Lean and Other Quality Tools to Continually Improve Your Lab’s Efficiency, Cost-effectiveness, and Profitability
Lucia Berte, MA, MT(ASCP)SBB, DLM; CQA(ASQ)CMQ/OE, President, Laboratories Made Better! P.C., Broomfield, CO
4:00 PM-4:50 PM
Using Henry Ford’s Functional Kaizen to Re-Energize Your Lab’s Lean Momentum and Accomplish Improvement at the Level of the Work
Jacqueline R. Copeland, Management Engineer, Henry Ford Hospital, Detroit, MI
GENERAL SESSION
5:00 PM-5:40 PM
Getting Out of the Lab to Add Value: How To Engage Physicians, Nurses, and Administration in Projects to Improve Lab Test Utilization and Patient Outcomes
Patrick Maul, MBA, MT(ASCP), Lean Sigma Black Belt, Principal Consultant, Becton, Dickenson and Company
(BD), St. Cloud, FL;
Leo Serrano, FACHE, DLM(ASCP), Clinical and Operations Consultant, FirstPath LLC, Ft.
Lauderdale, FL;
Denise L. Uettwiller-Geiger, Ph.D., DLM(ASCP), Clinical Chemist and Director of Clinical Trials,
John T. Mather Memorial Hospital, Port Jefferson, NY;
Richard J. Zarbo, M.D., DMD, System Chairman, Pathology and Laboratory Medicine, Henry Ford Hospital, Detroit, MI
Wednesday, October 25, 2017
MASTER CLASS SESSIONS
7:00 AM-7:50 AM
Lessons Learned In Designing the Efficient Lean Histology Lab, Plus How We Improved Multi-site Block Management
Ryan Davis, Regional Product Manager, Thermo Fisher Scientific, Houston, TX
7:00 AM-7:50 AM
Quick, Easy, Fast, and Cheap! Using Excel to Eliminate Risk of Errors, to Standardize Reports, and Support the Triple Aim of Improved Accessibility and Patient Outcomes at Less Cost
Stephanie Moravec, MPH, Quality and Continuous Improvement Specialist, BloodCenter of Wisconsin, Inc., Milwaukee, WI
7:00 AM-8:50 AM
Understanding and Applying the ’20 Keys’ Tool to Your Lab’s Lean Programs to Achieve Best-Practice Performance and a Uniform Measure of Excellence across All Work Groups (Two-hour workshop with certificate of completion)
Patrick Maul, MBA, MT(ASCP), Lean Sigma Black Belt, Principal Consultant, Becton, Dickenson and Company (BD), St. Cloud, FL
MASTER CLASS SESSIONS
8:00 AM-8:50 AM
Changing the Culture to a Culture of Change: Case Studies and Approaches to Empowering Change and Improvement
Jack Zakowski, Ph.D., FACB, Principal, IVD Consulting LLC, Yorba Linda, CA
8:00 AM-8:50 AM
Tackling the Error Reporting Conundrum: Using Lean Thinking to Determine What Non-conformances Need to be Investigated, Reported, and Who Needs to be Involved
Anne T. Daley, MS, CMQ/OE(ASQ), CSSB, CLC(AMT), MT(ASCP), DLM, President, Daley Consulting, LLC, Mesa, AZ
GENERAL SESSIONS
9:00 AM-10:30 AM
Laboratory Certification and Accreditation: What’s Working, the Most Common Deficiencies, and How Labs Should Prepare for Coming Changes
Denise Driscoll, MS, MT(ASCP)SBB, Senior Director, Laboratory Accreditation and Regulatory Affairs, College of American Pathologists, Northfield, IL;
Karen W. Dyer, MT(ASCP), DLM, Director, Division of Laboratory Services, Centers for Medicare and Medicaid Services, Baltimore, MD; Nora L. Hess, MBA, MT(ASCP), PMP, Senior Consultant, Operations Management, Chi Solutions, Ann Arbor, MI;
Heather Hurley, Executive Director, Laboratory Accreditation Program, The Joint Commission, Oakbrook Terrace, IL; Kathy Nucifora, MPH, MT(ASCP), Director of Accreditation, COLA, Columbia, MD;
Randall (Randy) Querry, Accreditation Manager-Clinical, Forensic and PT Provider Programs, American Association for Laboratory Accr, Frederick, MD
10:45 AM-11:25 AM
Year Two of Pursuing Best-in-Class with Limited Resources: How Teams at ARUP Use the Value Pyramid to Achieve an Enterprise-Wide Lean Transformation
Bonnie Messinger, CPHQ, Process Improvement Manager, ARUP Laboratories, Salt Lake City, UT
David J. Layton, BS, MS, Improvement Engineering and Operations Leader, ARUP Laboratories, Salt Lake City, UT
SPECIAL SESSION
1:10 PM-3:00 PM
Lab Quality Managers Roundtable
Anne T. Daley, MS, CMQ/OE(ASQ), CSSB, CLC(AMT), MT(ASCP), DLM, President, Daley Consulting, LLC, Mesa,
AZ;
Tania Motschman, MS, MT(ASCP)SBB, Associate Vice President, Quality Director, Laboratory Corporation of America, Rochester, MN
BREAKOUTS
1:10 PM-2:00 PM
Incorporating Automation and Rapid Diagnostic Technologies into the Micro Lab’s Lean Workflow to Boost Productivity, Shorten Length of Stay, and Improve Antibiotic Utilization
Wendy Williams, MT(AMT), MSAH, Director of Laboratory and Pathology Services, Appalachian Regional Healthcare System, Boone, NC
1:10 PM-2:00 PM
Chapter Two of Our Lab Division’s Journey to Become Best-in-Class: How We Shifted the Culture to Empowerment and Engaged Our Pathologists to Boost Quality and Productivity
Margaret G. Coppin, HT(ASCP), Pathology Division Manager, ARUP Laboratories, Salt Lake City, UT; Christian
Horrocks, MBA, DLM(ASCP), CSSGB, Group Manager – Anatomic Pathology, ARUP Laboratories, Millcreek, UT
1:10 PM-2:00 PM
Using Our Lean-Based Deviation Management System as a Powerful Way to Identify, Trend, and Prioritize Defects Resolution in Your Lab
Ruan Varney, CT, CQE(ASQ), SSBB, Quality Systems Manager, Pathology & Laboratory Medicine, Henry Ford Health System, Detroit, MI
BREAKOUTS
2:10 PM-3:00 PM
International Lab Lean Case Study: Lessons Learned from Our Lab’s Eight-Year Use of Quality Management Methods to Change the Culture, Boost Productivity, Increase Quality
Rita Cristina Ribeiro, MSc., Medical Biochemistry, Black Belt Healthcare Six Sigma/Coordinator of Technical Department, Centro Medicina Laboratorial Germano Sousa, Lisbon, Portugal
2:10 PM-3:00 PM
New Approaches to Improving Laboratory Courier and Logistics: How We Use Technology, Collaborations, and Workflow Redesign to Slash Transport Times, Improve Trackability, and Increase Client Satisfaction
Mark A. McSally, Esq., Chief Operating Officer and General Counsel, Dominion Diagnostics, North Kingstown, RI
2:10 PM-3:00 PM
Using Real Time Analytics to Improve TAT, Streamline Staff Scheduling, and Identify Various Sources of Error, Both in the Lab and in the ED
Barbara Ballering, Quality Assurance/Performance Improvement Manager, Dignity Health,Phoenix, AZ
POST CONFERENCE SESSIONS
Thursday, October 26, 2017
8:00 AM-4:30 PM
Getting More from Lean for Lab Leaders: Henry Ford Production System Lean Gold Certification
Jacqueline R. Copeland, Management Engineer, Henry Ford Hospital, Detroit, MI;
Ruan Varney, CT, CQE(ASQ), SSBB, Quality Systems Manager, Pathology & Laboratory Medicine, Henry Ford Health System, Detroit, MI;
Richard J. Zarbo, M.D., DMD, System Chairman, Pathology and Laboratory Medicine, Henry Ford Hospital, Detroit, MI
SPEAR- Decoding Toyota DNA HBR 1999
X-Chart L1 Policy Deployment Strategic Plan
ZARBO- Deviation Management AJCP 2017
ZARBO-Daily Management, AJCP July 2015
Wednesday and Thursday, October 25-26, 2017
Lean Six Sigma Yellow Belt Training and Certification (12 hours instruction)
(Not Public) Maureen Harte, MT(ASCP) and Lean Six Sigma Master Black Belt, President, HartePro Consulting, Midvale, UT
Thursday, October 26, 2017, 8:00 AM-4:30 PM
Mastering Strategic Leadership In Pursuit of Clinical Lab 2.0
Karan Arora, Senior Global Marketing Director, Abbott Laboratories, Abbott Park, IL
William Remillard, Chief Technical Officer, TriCore Reference Laboratories, Albuquerque, NM
Creating Value, Leo Serrano, FACHE, DLM(ASCP), Clinical and Operations Consultant, FirstPath LLC, Ft. Lauderdale, FL
Rapid Change Management, Leo Serrano, FACHE, DLM(ASCP), Clinical and Operations Consultant, FirstPath LLC, Ft. Lauderdale, FL
