3rd Annual Lab Quality Confab
September 29-30, 2009 | Atlanta, GA | Atlanta Hilton

Speaker Presentation PowerPoints:
(For most recent versions, check back October 7th)

Download printable color brochure here for full details
For presentations, click on speaker/topic to download the PDF


Day One, Wednesday, September 24, 2008
Concurrent Master Classes
7:00 AM–7:50 AM
Establishing the Right Baseline Metrics before Starting a Lean Six Sigma Project

Patrick Maul, Principal Consultant, BD Diagnostics Healthcare Consulting, Franklin Lakes, NJ

7:00 AM–7:50 AM
Big Bang Makeover of the Clinical Laboratory: Key Lessons for Work Flow, Analyzers, and Service Improvements

Pat Macholan, Master Black Belt, Quest Diagnostics Incorporated, Grand Rapids, MI

7:00 AM–7:50 AM
Why You Can't Get Accurate Real Time Data from Your LIS—and How to Fix That Problem!

Richard A. Ouellette, President & CEO, Management Decision Systems, Inc., Holden, MA

7:00 AM–7:50 AM
So You Think You Want to Be a Black Belt? Here's the Real Scoop on What You Should Know!

Norka Saldana, Ph.D., Senior Consultant, Six Sigma Master Black Belt, ValuMetrix Services, Ortho Clinical Diagnostics, a Johnson & Johnson company, Raritan, NJ

8:00 AM–8:50 AM
Showcase of Excellence: Building Winning Interdisciplinary Lean Teams

Trent Ritzenthaler, President & Managing Director, and, Anne Daley,
 MS, CMQOE, MT, DLM, CLC, Senior Managing Consultant, Ascendium Consulting, Indianapolis, IN

8:00 AM–8:50 AM
Using the DMAIC Process to Direct the Sequencing of Lean Six Sigma Tools for Successful Project Outcomes

James Ellis, Director, U.S. Sales, Strategic Accounts, Master Black Belt, Ortho-Clinical Diagnostics, Raritan, NJ

8:00 AM–8:50 AM
Kaizen Burst Events: Essential Steps to Achieve Powerful and Speedy Results

Coleen M. Bentley, Vice President, Global Lean Six Sigma Champion, Beckman Coulter Inc., Brea, CA

8:00 AM–8:50 AM
Value Stream Mapping Excellence: Starting the First Step of any Lean Six Sigma Project on the Right Foot

Christine Brown, Consulting Skills Development Manager, Master Black Belt, and Amy Pichora, Workflow Consultant, Six Sigma Black Belt, Abbott Diagnostics, Abbott Park, IL

9:00 AM–12:00 PM General Session

9:00 AM–9:40 AM
Gaining Competitive Advantage with Lean and Six Sigma: How Labs are Transforming Clinical and Operational Services

Robert L. Michel, Editor-In-Chief, THE DARK REPORT, Spicewood, TX

9:40 AM–10:20 AM
UPMC Creates "Smart Hospital Room" Informed by Toyota's Production System

Lucy Thompson, R.N., MN CCRN, Improvement Specialist, UPMC Center For Quality Improvement and Innovation, Pittsburgh, PA

10:40 AM–11:20 AM
Case Study: Using Lean and Six Sigma to Advance Integrated Care in the Hospital

Tom M. Pettersson, Ph.D., Head of Development, Capio Diagnostics/Unilabs, St. Görans Hospital, Stockholm, Sweden

11:20 AM–12:00 PM
Winning Florida's Sterling Award for Quality: Quest Diagnostics Miami Division's Pursuit of Excellence

Douglas B. Lang, Managing Master Black Belt, Central Region; and Tonya Pate, Master Black Belt, Florida Business Unit, Quest Diagnostics Incorporated, Miami, FL

Concurrent Breakout Sessions
2:00 PM–2:50 PM
Powerful Ways to Apply Lean and Automation in Histology

Leo Serrano, Director of Laboratory Services, Avera McKennan Hospital and University Health Center, Sioux Falls, SD

2:00 PM–2:50 PM
Transforming Turnaround Times for Early Morning Testing Across Multiple Hospitals

Joyce Hain, Administrative Laboratory Director,
Banner Thunderbird Medical Center, Phoenix, AZ; Cindy Gruben, Administrative Laboratory Director, Banner Desert Medical Center & Banner Children's Hospital, Phoenix, AZ

2:00 PM–2:50 PM
Kaizen Event Project Transforms Lab Outreach Intake and Accessioning

Tom Hassett, Vice President, Carolinas Healthcare System, Charlotte, NC

2:00 PM–2:50 PM
Organize Yourself & Organize Your Office! Using Lean in your Personal Workspace

Caroline Ambrose, MT (ASCP), CQM, CSSBB, Managing Consultant, Ascendium Consulting, Indianapolis, IN

3:00 PM–3:50 PM
Potent Lessons in Sustaining Lean in the Clinical Laboratory

Vince D’Mello, Administrative Director, Pathology and Laboratory Medicine, Mount Sinai Hospital, Toronto, ON, Canada

3:00 PM–3:50 PM
Using Small Batch/Single Piece Work Flow in Lab Billing and Collections at PAML

Mark LaVoie, Director of Billing Operations, Pathology Associates Medical Laboratory, Spokane, WA

3:00 PM–3:50 PM
Transforming Emergency Department Services into Patient-Centered, Integrated Care with Lean Six Sigma Projects
Oscar A. Marcilla, M.D., Director Emergency Medicine; Christine Genovesi, R.N., Nurse Manager Emergency Department, Nyack Hospital, Nyack, NY

3:00 PM–3:50 PM
Using a Cross-Disciplinary Team to Reduce Transfusion Medicine Errors
Leanne Deptula, Manager of Transfusion Service, Blood Center of Wisconsin, Milwaukee, WI

4:00 PM–4:50 PM
Using Automation, Middleware, and Digital Imaging to Transform Hematology Workflow and Outcomes

Laurie Emanuel, Automation Supervisor, University of Texas Medical Branch, Galveston, TX

4:00 PM–4:50 PM
Second-Generation Lean Six Sigma Makeover of Accessioning and the High Volume Core Laboratory

Michael Overa, Director of Laboratory Services, Atlantic Health System, Summit, NJ

4:00 PM–4:50 PM
Combining Lean Methods with Activity-Based Costing to Target Major Gains

David Ricketts, Laboratory Manager, North Middlesex University Hospital NHS Trust, London, England

4:00 PM–4:50 PM
Improving Patient Safety and Health Outcomes by Using Process Improvement and RFID from Sample Collection in Surgery to Histology
Schuyler Sanderson, M.D., Pathologist, Mayo Clinic, Rochester, MN

5:00 PM–5:40 PM
Panel: Lab Industry's Lean Pioneers Predict How Quality Management Will Reshape the Clinical Laboratory Industry

Robert L. Michel, Moderator; James Ellis, Leo Serrano, Chris Christopher, Rick Panning

Day Two, Thursday, September 25, 2008
Concurrent Master Classes
7:00 AM–7:50 AM
Conducting Kaizen Weeks, from Attack Plan to Maximizing Outcomes and Avoiding Pitfalls

Steve Stone, Managing Director, Argent Global Services, Oklahoma City, OK

7:00 AM–7:50 AM
Creating a Proactive Management Culture Centered on Patient Care Across Multiple Hospitals and Labs

Trevor English, General Manager, Hospital Support and Laboratories, Canterbury District Health Board, Christchurch, New Zealand
English PPT1
English PPT2
English PPT3

7:00 AM–7:50 AM
Striking the Balance Between Lean and Automation Solutions To Maximize Gains and Productivity

Allen A. Wozniak, Sr., Senior Laboratory Solutions Consultant, Sysmex Corporation, Mundelein, IL

7:00 AM–7:50 AM
Engaging Employees to Embrace Lean and Energizing their Creativity

Mark Graban, Senior Lean Consultant, Ortho-Clinical Diagnostics, Raritan, NJ

8:00 AM–8:50 AM
Leadership to Make Lean Happen in Hospitals, Labs, and Pathology Groups

Richard J. Zarbo, M.D., Senior Vice President for Pathology and Laboratory Medicine, Henry Ford Health System, Detroit, MI

8:00 AM–8:50 AM
Secrets of Engaging Staff to Create and Sustain Use of Standard Work Flow in the Lab

Leslie Sprick, Managing Partner, Sprick, Stegall & Associates LLC, Charlotte, NC

8:00 AM–8:50 AM
Lab Space Planning and Facilities: How to Apply Lean to Your Lab before You Call the Architect and Contractor

Wayne Mercer, Ph.D., Senior Consultant, Chi Solutions, Inc., Ann Arbor, MI

8:00 AM–8:50 AM
How to Combine Lab Automation Solutions with the Best Rapid Process Improvement Tools

Chris Christopher, Vice President Global Customer Solutions, Siemens Medical Solutions Diagnostics, Terrytown, NY

9:00 AM–12:00 PM General Session

9:00 AM–9:40 AM
Ontario's Experience with Mandating ISO:15189 Accreditation: Valuable Lessons Learned

Ruth Jaeger, General Manager, Eastern Ontario Regional Laboratory Association, Ottawa, ON, Canada

9:40 AM–10:20 AM
Piedmont Medical Laboratory's Path to ISO:15189 Accreditation

Benita Haines, Quality Management, Compliance & Education Coordinator, Piedmont Medical Laboratory, Winchester, VA
10:20 AM-10:40 AM

10:40 AM–11:20 AM
The Future is Now: Global Application of CLSI and ISO:15189 Quality Management Systems

Glen Fine, Executive Vice President, Chief Staff Officer, Clinical & Laboratory Standards Institute (CLSI), Wayne, PA

11:20 AM–12:00 PM
FMEA and FTA Analysis: Why It's Coming to Your Hospital and Your Laboratory

Tina Krenc, Director, Diagnostics R&D Phase System, Abbott Diagnostics

Concurrent Breakout Sessions
1:30 PM–2:20 PM
Quality Systems and their Relationship to Proficiency Testing

Michael Noble, M.D., FRCPC, Chair, Program Office for Lab Quality Management, University of British Columbia, Vancouver, BC, Canada

1:30 PM–2:20 PM
Lean in Lab Design: Going from Department Boxes to Open Lab Work Flow

Peter Marone, Director, Laboratory Services, Yale New Haven Hospital, New Haven, CT; Vassilios I. Nicolaou, Vice President, Laboratory Architect, Karlsberger Laboratory & Technology Group, Birmingham, AL

1:30 PM–2:20 PM
Using Small Improvement Projects to Generate Big Gains at ARUP

Bonnie Messinger, CPHQ, Quality Manager, and Patrick Fasse, Industrial Engineer, ARUP Laboratories, Salt Lake City, UT

1:30 PM–2:20 PM
Putting the Power of Lean to Work in Blood Donor Collections at the Red Cross

Rick Panning, CEO, American Red Cross-NCBS, St. Paul, MN

2:30 PM–3:20 PM
Multi-hospital Regional Public Hospital Laboratory Network Uses Lean Six Sigma to Create Substantial Gains

Ken Worth, Divisional Manager, PaLMS Pathology, St. Leonards, NSW, Australia

2:30 PM–3:20 PM
Putting Automation into the Post-Lean Histology Laboratory

Susan Finley, Technical Leader, Anatomic Pathology, Providence
Health Care-St Paul's Hospital, Vancouver, BC, Canada

2:30 PM–3:20 PM
Why Automation Bollixed Efficient Workflow in Microbiology and How Lean Fixed It

Scott Henwick, M.D., Clinical Director, Microbiology, BC Biomedical Laboratories, Surrey, BC, Canada (Replaced by David Chow)

3:30 PM–4:00 PM
Extracting the Important Lessons from the Second Annual Lab Quality Confab

Robert Michel, Editor-in-Chief, THE DARK REPORT, Spicewood, TX

Friday, September 26 (Optional Workshop Day)

8:00 AM–4:30 PM
Lean Bootcamp: Achieving Mastery with Concepts, Implementation, and Outcomes
Caroline Ambrose,
MT (ASCP), CQM, CSSBB, Managing Consultant and Claudine Panick, MT (ASCP), MBA, Managing Consultant, Ascendium Consulting, Indianapolis, IN

8:00 AM–1:00 PM
Attacking Pre-Analytical with all the Lean Six Sigma Methods: Secrets of Improving Specimen Collection, Transport, Accessioning, and Specimen Preparation
Susan Stegall, Managing Partner; and, Leslie Sprick, Managing Partner, Sprick, Stegall & Associates LLC, Charlotte, NC