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Click on the speaker name to download presentations. Presentations will be posted as they are received October 18-19, 2016; updated presentations will be posted as they are received.
Downloadable Agenda (PDF)
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Tuesday, October 18, 2016
MASTER CLASS SESSIONS
7:00 AM – 7:50 AM
Creating Competitive Advantage with Lab Client Services: How to Boost Service Levels, Then Benchmark Your Lab
Against the Best
Cindy Murphy, MPH, Vice President of Healthcare Strategy and Performance Excellence, Accumen + Chi Solutions, San
Diego, CA
Grand Couteau
7:00 AM – 7:50 AM
Lessons Learned at Claritas from Simultaneous Accreditation to CLIA and ISO 15189: Combining the World’s Most
Accepted QMS with CLIA
Elizabeth Mullady, MLS(ASCP)CM, MHA, Director of Quality Assurance and Regulatory Affairs, Claritas Genomics,
Cambridge, MA; Randall (Randy) Querry, Accreditation Manager, Clinical, American Association for Laboratory
Accreditation (A2LA), Frederick, MD
Grand Ballroom B
BENEFACTOR SESSION
7:00 AM – 7:50 AM
SIEMENS BENEFACTOR SESSION: Utilizing Real Time Data and Targeted Intervention Modules to Improve Population
Healthcare Outcomes
Eric Carbonneau, MS, MT(ASCP), Director, Core Laboratory/Research Institute, TriCore Reference Laboratories,
Albuquerque, NM;
Henry Latner, MBA, MT (ASCP), Director, Presbyterian Health System Clinical Laboratories, TriCore
Reference Laboratories, Albuquerque, NM
Nottoway
MASTER CLASS SESSIONS
7:00 AM – 8:50 AM
Change Leadership in Laboratories: Mastering the Essentials to Achieve Speedy Results in Your Lab
Jim Ellis, BS, MS, MBA, BB, MBB, Managing Partner, MME Consulting, Inc., Aiken, SC;
Leo Serrano, FACHE, DLM(ASCP), Clinical and Operations Consultant, FirstPath, LLC, Ft. Lauderdale, FL
Grand Ballroom A
7:00 AM – 8:50 AM
Managing Continuous Improvement Through the Value Stream – Beyond the Current State: A Certification Workshop
Maureen Harte, MT(ASCP) and Lean Six Sigma Master Black Belt, President, HartePro Consulting, Midvale, UT
Grand Chenier
MASTER CLASS SESSIONS
8:00 AM – 8:50 AM
Designing Optimal Workflow in Molecular and Genetic Testing Labs: Using Lean Tools in a Dynamic Way to Support
Changing Technologies
Stephen Stone, BBA Management, Managing Director, Argent Global Services, Oklahoma City, OK
Grand Ballroom B
8:00 AM – 8:50 AM
Effective Ways Your Lab Can Engage Clinicians to Improve Patient Care, Use Lab Tests More Effectively, and Create
Effective Clinical Teams
Gaurav Sharma, M.D., Director, Regional Medical Laboratory, Associate Medical Director, Core Laboratory, Henry Ford
Medical Center, Detroit, MI
Grand Couteau
BENEFACTOR SESSIO
8:00 AM – 8:50 AM
BD BENEFACTOR SESSION: Applying LEAN Concepts to Optimize the Performance of Microbiology Laboratory
Automation
Cheyenne Squieri, Solution Optimization Specialist, Becton Dickenson, Franklin Lakes, NJ
Nottoway
GENERAL SESSIONS
9:00 AM – 9:40 AM
Fee-for-Service is Dead! Long Live Value Added Reimbursement! Why Innovative Labs Are Poised to Succeed as the
Public Demands Higher Standards for Quality and Patient Care
Robert L. Michel, Editor-in-Chief, The Dark Report, Spicewood, TX
Grand Ballroom DE
9:40 AM – 10:10 AM
Using the Laboratory Value Pyramid to Become a Recognized Best-in-Class Lab
Jim Ellis, BS, MS, MBA, BB, MBB, Managing Partner, MME Consulting, Inc., Aiken, SC
Grand Ballroom DE
10:30 AM – 11:10 AM
Pursuing Best-in-Class with Limited Resources: How a Team at ARUP Uses the Value Pyramid to Achieve an Enterprise-
Wide Lean Transformation
David J. Layton, BS Engineering, MS Operations Management, Supervisor, Improvement Engineering and Operations
Leader, ARUP Laboratories, Salt Lake City, UT;
Bonnie Messinger, CPHQ, Process Improvement Manager, ARUP
Laboratories, Salt Lake City, UT
Grand Ballroom DE
11:10 AM – 11:50 AMp
Living the Future of Lab Testing Today: How Henry Ford Health’s Clinical Labs and Pathology Department Are
Delivering More Value to Clinicians and Patients
Richard J. Zarbo, M.D., DMD, Sr. Vice President and Chair, Pathology and Laboratory Medicine, Henry Ford Hospital,
Detroit, MI
BREAKOUT SESSIONS
2:00 PM – 2:50 PM
Combining Lean with Automation and Maldi-TOF in Microbiology: How We Cut TAT, Boosted Staff Productivity,
Reduced Costs, and Helped Improve Patient Care
Irene Dusich, MT(ASCP)SM, Microbiology Manager, NorthShore University Health System, Evanston, IL
Grand Chenier
2:00 PM – 2:50 PM
Design and Operation of the Next Generation Core Laboratory: Lessons Learned in Leveraging Lean Workflow with
New Automation and Real-time Analytics
Jordan Olson, M.D., Medical Director, Clinical Pathology Informatics and Laboratory Preanalytics, Geisinger Health
System, Danville, PA
Grand Couteau
2:00 PM – 2:50 PM
Driving Productivity in Chemistry and Immunochemistry at TriCore: How Culture Change, Vendor Engagement, and
Better Analytics Generate Ongoing Efficiencies
Eric Carbonneau, MS, MT(ASCP), Director, Core Laboratory/Research Institute, TriCore Reference Laboratories,
Albuquerque, NM; Henry Latner, MBA, MT(ASCP), Director, Presbyterian Health System Clinical Laboratories, TriCore
Reference Laboratories, Albuquerque, NM
Grand Ballroom A
2:00 PM – 2:50 PM
Staffing to Workload to Process Specimens Delivered Daily by a Boeing 757: How We Met Turnaround Times While
Resolving the Long Tail of Late Samples
John A. Butz, III, Operational Administrator, Mayo Collaborative Services; Instructor in Laboratory Medicine and
Pathology, Mayo Clinic College of Medicine, Mayo Clinic, Rochester, MN
Grand Ballroom B
BREAKOUT SESSIONS
3:00 PM – 3:50 PM
CLMA ICE WINNER: How Collaboration Between Lab, Physicians, and Nurses Improved Emergency Department Patient
Outcomes at Kaiser South Sacramento Medical Center—and with Less POC Testing
Susan Traub, CLS(ASCP), MHA, Assistant Laboratory Administrative Director; Laboratory Quality & CLS Education
Coordinator, Kaiser South Sacramento Medical Center, Sacramento, CA
Grand Ballroom B
3:00 PM – 3:50 PM
No ‘I’ in the word ‘Team’: Improving Processes for Culture Change and Standardization in a Multi-site POC Operation
Lynda Leopold, MT(CSMLS) Point of Care Testing Coordinator, Henry Ford Health System, Detroit, MI;
Gaurav Sharma,M.D., Director, Regional Medical Laboratory, Associate Medical Director, Core Laboratory, Henry Ford Medical Center,
Detroit, MI
Grand Chenier
3:00 PM – 3:50 PM
Rebalancing Our Lab’s Use of Lean, Automation, and Analytics in Response to a 25% Staff Vacancy Rate Due to
Retiring Baby Boomer MTs
Sharon Cox, MT(ASCP)SC, Core Laboratory Supervisor, St. Francis Health System, Tulsa, OK
Grand Ballroom A
3:00 PM – 3:50 PM
Using Ongoing Risk Assessments in All Labs to Yield Big Dividends: Why Northwell Health Now Provides Risk
Assessments to Hospital Labs in Other Systems
Cari Gusman, MT, Administrative Director, Automated Laboratory Operations, Northwell Health Laboratories, Lake
Success, NY;
Hannah Poczter, MPH, DLM(ASCP), Assistant Vice President Laboratory Services, Northwell Health
Laboratories, Lake Success, NY
Grand Couteau
BREAKOUT SESSIONS
4:00 PM – 4:50 PM
Boosting Inpatient and Outreach Client Service by Combining a CRM with Enriched Data and Process Workflow
Redesign
Jamel Giuma, Director, Integration and Outreach Solutions, Sunquest Information Systems, Inc., Tucson, AZ;
Randall
Henson, Manager of Lab Outreach Development and Solutions, Huntsville Hospital, Huntsville, AL
Grand Couteau
4:00 PM – 4:50 PM
Creating the Information-Rich Lab: How We Handled Two Big Bangs When Implementing and Integrating an LIS and
EHR to Support Better Lab Workflow and Clinical Outcomes
Michael Riben, M.D., Associate Professor, Department of Pathology, MD Anderson Cancer Center, Houston, TX
Grand Ballroom B
4:00 PM – 4:50 PM
The Seattle Children’s Clinical Laboratory-Hospital Interactive Quality Journey: Lean, Huddles, Improvements, ISO
9001, and More!
Joe C. Rutledge, M.D., Former Director of Laboratories, Seattle Children’s Hospital, Seattle, WA
Grand Ballroom A
4:00 PM – 4:50 PM
Useful Data Instantly in Your Hands. How to Improve Turnaround Time, Productivity and Customer Inquiry Response
with One Simple Step (NOT FOR PUBLIC REVIEW)
Heather A. Hargis, BS, MT(ASCP), Manager, Lab Performance Improvement and LEAN Initiatives, UC Health University
Hospital, West Harrison, IN
Grand Chenier
GENERAL SESSION
5:00 PM – 5:40 PM
Understanding the New Game in Healthcare: Keeping Patients Healthy and Out of the Hospital, Precision Medicine,
and the Role of Lab Testing
James M. Crawford, M.D., Ph.D., Executive Director and SVP, Laboratory Services; Professor & Chair, Dept. of Pathology
& Laboratory Medicine, Hofstra Northwell Health School of Medicine, Northwell Health, Lake Success, NY
Grand Ballroom DE
Wednesday, October 19, 2016
MASTER CLASS SESSIONS
7:00 AM – 7:50 AM
Improve Your Lab’s Workflow by Getting Clean Data with Lab Orders: Clever Ways to Attack Systemic Sources of
Errors in Pre-Analytical Processes
Pat Wolfram, Director of EHR and Lab Integration, Liaison Healthcare, Aurora, OR
Wolfram ROI worksheet download
Grand Ballroom B
7:00 AM – 7:50 AM
Our Journey to Implement the Culture of Continuous Improvement in 26 Hospital Labs and the Alverno Central Lab:
What’s Worked Best for Us with Methods and Metrics
Donald Lair, Jr., Director of Quality Assurance Programs, PCL Alverno, Crown Point, IN
Grand Couteau
MASTER CLASS SESSIONS
7:00 AM – 8:50 AM
Data Analytics for Lean and Six Sigma Practitioners – Using Data to Make Smarter Decisions While Selling Your Projects
to Administration: A Certification Workshop
Patrick Maul, MT(ASCP) MBA, Lean Sigma Black Belt, Principal Consultant, Becton Dickenson, St. Cloud, FL; Edmunds
Reineks, M.D., Ph.D., D(ABCC), FCAP, Laboratory Director, Cleveland Clinic, Cleveland, OH
Grand Ballroom A
7:00 AM – 8:50 AM
Mastering the Essential Tools of Value Stream Mapping, KATA, and A3 Writing – Using Simple Concepts to Generate
Significant Benefits in Your Lab: A Certification Workshop
Rita D’Angelo, MS, ASQ CQE, President & Chief Executive Officer, D’Angelo Advantage, LLC, Gibraltar, MI
Grand Chenier
MASTER CLASS SESSION
8:00 AM – 8:50 AM
Why the Eight Principles of Laboratory Performance Transforms Lean to Fuel Faster, Bigger Gains in Your Lab’s
Productivity, Cost Reduction, and Quality
Christoff Coetzee, Pr. Eng. PMP, PinpointBPS® Master, Laboratory Performance Director: USA, Canada and Latin
America, LTS Consulting, London, UK
Grand Ballroom B
BENEFACTOR SESSIONS
8:00 AM – 8:50 AM
CAP BENEFACTOR SESSION: Using the CAP Performance Analytics Dashboard to Monitor Compliance and Reduce Risk
in Your Laboratory System (No PPT Provided)
Denise K. Driscoll, MS, MT(ASCP)SBB, Senior Director, Accreditation & Regulatory Affairs, College of American
Pathologists; Shelly R. Staat, MBA, Senior Manager, Marketing Programs, College of American Pathologists, Northfield, IL
Nottoway
8:00 AM – 8:50 AM
HC1.COM BENEFACTOR SESSION: The Expert Shares All: How to Make Your Lab More Efficient & Service-Focused than
Ever
Kellie Harrison, MT(ASCP), Vice President of Client Services at Stone Clinical Laboratories, New Orleans, LA
Grand Couteau
GENERAL SESSION
9:00 AM – 10:00 AM
Laboratory Certification and Accreditation: What’s Working, the Most Common Deficiencies, and How Labs Should
Prepare for Coming Changes
Moderator: Nora L. Hess, MBA, MT(ASCP), PMP, Senior Consultant, Operations Management, Chi Solutions, Ann Arbor,
MI; Panelists: Denise Driscoll, MS, MT(ASCP)SBB, Senior Director, Laboratory Accreditation and Regulatory Affairs,
College of American Pathologists, Northfield, IL; Kathy Nucifora, MPH, MT(ASCP), Director of Accreditation, COLA,
Columbia, MD; Stacy Olea, MBA, MT(ASCP), FACHE, Executive Director of Laboratory Accreditation Program, The Joint
Commission, Oakbrook Terrace, IL; Randall (Randy) Querry, Accreditation Manager, Clinical, American Association for
Laboratory Accreditation (A2LA), Frederick, MD
Grand Ballroom DE
Grand Ballroom Foyer
10:20 AM – 10:40 AM
Beyond Lean and Process Improvement: Achieving Hospital-Wide Clinical Collaboration to Improve Utilization of Lab
Tests and Patient Outcomes
Denise L. Uettwiller-Geiger, Ph.D., DLM(ASCP), Clinical Chemist and Director of Clinical Trials, John T. Mather Memorial
Hospital, Port Jefferson, NY
Grand Ballroom DE
10:40 AM – 11:20 AM
Resolving Every Lab’s Internal–External Conundrum: Recognizing the Recurring Cost of Bad Quality in the Lab as a
Necessary Step to Delivering More Value to Physicians
Lucia M. Berte, MA, MT(ASCP)SBB, DLM; CQA(ASQ)CMQ/OE, President, Laboratories Made Better! P.C., Broomfield, CO
Grand Ballroom DE
SPECIAL SESSION
1:10 PM – 3:00 PM
Lab Quality Managers Roundtable (NO SLIDE DECK USED)
Lucia M. Berte, MA, MT(ASCP)SBB, DLM; CQA(ASQ)CMQ/OE, President, Laboratories Made Better! P.C., Broomfield, CO;
Tania Motschman, MS, MT(ASCP)SBB, Associate Vice President, Quality Director, Laboratory Corporation of America,
Rochester, MN
Nottoway
BREAKOUT SESSIONS
1:10 PM – 2:00 PM
Improving Your Lab’s Performance: How to Gather the Right Data, Identifying and Prioritizing Projects, Managing the
Culture Change, and Benchmarking
Alastair (Ali) Dunnett, Director, Laboratory Services, Carle Foundation Hospital, Urbana, IL
Grand Ballroom B
1:10 PM – 2:00 PM
Our Creatinine Success Story with Acute Kidney Injury in Hospital Wards: How Work Flow Redesign and Process
Improvement Advanced Collaboration with Lab and Physicians
Tarush Kothari, M.D., MPH, Physician Informaticist & Assistant Professor of Pathology and Laboratory Medicine,
Northwell Health Laboratories, Lake Success, NYrei
Grand Ballroom A
1:10 PM – 2:00 PM
RFID’s Role in Specimen Tracking from Endoscopy Suites to the Histology Lab: Combining Automated Tools with Lean
to Reduce Errors
Bryan Desimone, MT(ASCP), Senior System Analyst, Legacy Health, Portland, OR; Dani Sensenig, HT(ASCP), Pathology
Supervisor, Legacy Health, Portland, OR; Andrea Stacy, Anatomic Pathology Lab Manager, Legacy Health, Portland, OR
Grand Couteau
BREAKOUT SESSIONS
2:10 PM – 3:00 PM
Histology Successes with Automation and Workflow Redesign: Leaning Our Lab by Reducing Sources of Errors,
Identifying Non-Value Added Processes, and Changing the Culture
Ary R. Franklin, HT(ASCP), Histology Supervisor, Baylor Scott & White Healthcare – Memorial Hospital, Temple, TX
Grand Ballroom B
2:10 PM – 3:00 PM
Using LIS and CRM Integration and Process Improvement to Standardize and Centralize Caregiver Notification of
Critical and Urgent Values
Donna D. Cooper, MS, MBA, Manager, Laboratory Client Services and Test Utilization, Cleveland Clinic Laboratories,
Cleveland, OH
Grand Ballroom A
2:10 PM – 3:00 PM
Value Stream Mapping’s Role in Total Makeover of the Microbiology Lab: Lessons Learned in Using Physical Space in
New Ways to Support Automation and Improved Workflow
Christina Saum, Microbiology Specialist, Bryan Medical Center, Lincoln, NE
Grand Couteau
GENERAL SESSION
3:15 PM – 3:30 PM (NO SLIDE DECK USED)
Distilling the Essential Lessons from the 10th Annual Lab Quality Confab
Robert L. Michel, Editor-in-Chief, The Dark Report, Spicewood, TX
Grand Ballroom DE
Post Conference Workshop Option 1
WEDNESDAY, OCTOBER 19, 2016
1:00 PM – 5:00 PM
Six Sigma Yellow Belt Training and Certification (12 hours instruction)
Maureen Harte, MT(ASCP) and Lean Six Sigma Master Black Belt, President, HartePro Consulting, Midvale, UT
Grand Chenier
THURSDAY, OCTOBER 20, 2016
8:00 AM – 5:00 PM
Six Sigma Yellow Belt Training and Certification (12 hours instruction)
Maureen Harte, MT(ASCP) and Lean Six Sigma Master Black Belt, President, HartePro Consulting, Midvale, UT
Grand Chenier
Post Conference Workshop Option 2
THURSDAY, OCTOBER 20, 2016
8:00 AM – 4:30 PM
Lean, Six Sigma, and Process Improvement: Fundamentals, Methods, and Applications for Lab Professionals
Charles W. Protzman, III, MBA, CPM, President & CEO, Business Improvement Group LLC, Towson, MD
Grand Couteau
