5th Annual
Lab Quality Confab and
Process Improvement Institute

November 15-16, 2011 | San Antonio, Texas

2011 Live Digital Recordings of Every Session! 

Final Presentations

Concurrent Master Classes

7:00 AM-7:50 AM
Intersection of Lean and Process Improvement with the Lab Information System
Megan Schmidt, Product Manager
Sunquest Information Systems- Tucson, AZ

Patrick J O’Sullivan MS, MT(ASCP)SBB, Laboratory Director
Florida Hospital Orlando, Orlando, FL

7:00 AM-7:50 AM
Easy Ways to Fix Microbiology’s Five Biggest Problems
Anne Beall BS, MT, Corporate Accounts, Solutions Consultant
bioMerieux Inc. – Raleigh, NC

7:00 AM-7:50 AM
Innovative Approaches to Boost Cytology Lab Throughput and Get the Most from the Same Tube
Maryann Kirschner, Corporate Director Pathology and Laboratory Operations
Abington Memorial Hospital – Abington, PA

8:00 AM-8:50 AM
Overcoming the 5 Major Roadblocks That Prevent Continual Improvement in Your Lab
Anne Therese Daley MS, CMQOE, CSSBB, CLC, MT, Senior Consultant
Chi Solutions, Inc. – Ann Arbor, MI

8:00 AM-8:50 AM
Pull vs. Push: Managing Batch Size to Optimize Productivity and Quality in Your Lab
Steve Stone, Managing Director
Argent Global Services – Oklahoma City, OK

8:00 AM-8:50 AM
An Assessor’s Perspective: The Best and Worst Lessons Learned from Labs Implementing ISO 15189
William Greg Cooper, CLS MHA CQA, Principle
W. Gregory Cooper LLC – Denton, TX

General Sessions

9:00 AM-9:40 AM
Quality Management’s Evolution from an Operations Tool to Boosting Analytical Integrity in Laboratory Testing
Robert L Michel, Editor-in-Chief
The Dark Report –  Spicewood, TX

9:40 AM-10:20 AM
How Quality, Continuous Improvement, and Customer Service Built the “Lexus” of Laboratories
Dr. Rogerio Rabelo
Fleury Group – San Paulo, Brazil

10:40 AM-11:20 AM
Sustaining Lean in Pathology and Laboratory Medicine Across the Health System: Lessons from Year 6 of The Henry Ford Production System
Richard Zarbo, MD, DMD, Senior Vice President and Chair, Pathology and Laboratory Medicine
Henry Ford Health System – Detroit, MI

11:20 AM-12:00 PM
How We Use ISO 15189 Accreditation to Differentiate Our Lab in the Market
Phil Pawlowski, Area Vice President, Quality Assurance, Southeast Division
Laboratory Corporation of America- Tampa, FL

Concurrent Breakout Sessions

2:00 PM-2:50 PM
Attacking Pre-Analytical’s Three Biggest Sources of Error: Hemolyzed Specimens, Contaminated Blood Cultures, and Specimen/Patient Misidentification
Dennis Ernst, Executive Director
Center for Phlebotomy Education, Inc- Corydon, IN

Patrick Maul, MBA Consultant
BD Diagnostics Healthcare Consulting – Franklin Lakes, NJ

2:00 PM-2:50 PM
Creating the Integrated Clinical Laboratory to Add Value to ACOs and Medical Homes
Jennifer Rhamy, Executive Director, Lab Accreditation Program
The Joint Commission – Oakbrook Terrace, IL

2:00 PM-2:50 PM
Achieving Inspection Preparedness in the ISO 15189 Accredited Laboratory
Cheryl Wildermuth, Lab Quality Management Manager
Avera McKennan Hospital & University Health Center – Sioux Falls, SD

3:00 PM-3:50 PM
Essentials of a Quality Management System and How to Use It to Improve Your Laboratory
Luci Berte, President
Laboratories Made Better! PC – Broomfield, CO

3:00 PM-3:50 PM
Point-of-Care Testing at Nursing Stations: How QMS Improves the Operators’ QA/QC
Brendon Sato, MLS(ASCP), Supervisor, Laboratory Operations/POC Testing
Avera McKennan Hospital & University Health Center – Sioux Falls, SD

3:00 PM-3:50 PM
How We Reduced Hemolyzed Specimens Throughout Our Hospital and What We Do to Sustain Those Gains
Charlene Harris, System Director, Laboratory Services
Sarasota Memorial Health Care System- Sarasota, FL
Dana J Rickard, Pre-Analytical Manager, Laboratory Services
Sarasota Memorial Health Care System- Sarasota, FL
Charlotte Damato, Six Sigma/Lean Quality Coach
Sarasota Memorial Health Care System – Sarasota, FL

4:00 PM-4:50 PM
Using Process Redesign to Achieve Better Quality with Point-of-Care Testing and the Electronic Medical Record
Dr. James H. Nichols, Medical Director
Baystate Health – Springfield, MA

4:00 PM-4:50 PM
Lean Culture of Empowered Workforce: How the Lab as Supplier Can Help its Customers to Sustain Continuous Improvement
Rita F. D’Angelo, Manager, Quality Systems Division
Henry Ford Health System- Detroit, MI

4:00 PM-4:50 PM
Powerful Ways to Use the Internal Audit to Deliver High Value
Terri Molloy, OLA Staff Technologist, Quality Management Program, Laboratory Services
IQMH – Toronto, Ontario
Handout 1
Handout 2
Handout 3
Handout 4 

4:00 PM-4:50 PM
Using Automation to Manage High Volume Growth While Keeping Service Levels High
Ibrahim A. Hashim, M.Sc., Ph.D. , Director, Clinical Chemistry
UT Southwestern Medical Center – Dallas, TX


Day Two, Wednesday, November 16, 2011__________________________________________

Concurrent Master Classes

7:00 AM-7:50 AM
How a Mid-Volume Hospital Lab Uses Automation to Improve TAT and Quality
Rafael Millare, Laboratory and Pathology Services Administrative Director,
Providence Saint Joseph’s, Burbank, CA

7:00 AM-7:50 AM
Do’s and Don’ts of Validating a Laboratory-Developed Test (LDT) to Meet Regulatory Requirements
Deirdre A. Astin, Health Policy Analyst – Albany, NY

7:00 AM-7:50 AM
Six Months Later: Measuring Success AFTER Your Lean/Six Sigma Work Flow Redesign to Achieve Further Gains
Allen A. Wozniak, Sr., Senior Laboratory Solutions Consultant,
Sysmex Corporation of America – Houston, TX

8:00 AM-8:50 AM
How to Conduct Highly-Effective Kaizen Events in Your Lab and Hospital
Leslie Sprick, Managing Partner
Sprick, Stegall & Associates – Charlotte, NC

8:00 AM-8:50 AM
Right Your Lab for Automation
Diane Hoover BSMT, MBA, Workflow Consultant, ASQ Certified Lean Six Sigma Black Belt
Abbott Laboratories – Harrisburg, PA

8:00 AM-8:50 AM
Streamlining Every Lab’s Financial Workflow: Proven Ways to Improve the Accuracy and Effectiveness of Lab Billing and Collections
Doug Wussow, Vice President of Financial Services
Rhodes Group, Inc. – Vernon, CT

8:00 AM-8:50 AM
Using Root Cause Analysis and Internal Audits to Optimize Your Lab’s Accreditation Outcomes
Caroline Maurer, CAP 15189 Director
College of American Pathologists- Northfield, IL

David Wolfe, CAP 15189 Lead Assessor
College of American Pathologists- Northfield, IL

General Sessions

9:05 AM-9:45 AM
Understanding How Laboratory Accreditation and Licensure Intersects with the Essentials of Quality Management Systems
Judy Yost MA, MT (ASCP), Director, Division of Laboratory Services
Centers for Medicare and Medicaid Services – Baltimore, MD

Dr. James H. Nichols, Medical Director
Baystate Health- Springfield, MA
Elissa Passiment, Executive Vice-President
ASCLS- Washington, DC

Christine D. Flaherty, Regional Laboratory Director
Sutter Health – Sacramento, CA

Leo Serrano FACHE DLM(ASCP), Director of Laboratory Services
Avera McKennan Hospital & University Health Center – Sioux Falls, SD

10:45 AM-11:30 PM
CLIA, CAP, Lean Six Sigma, and ISO: Merging to Improve Patient Satisfaction
Leo Serrano FACHE DLM(ASCP), Director of Laboratory Services
Avera McKennan Hospital & University Health Center – Sioux Falls, SD

Concurrent Breakout Sessions

1:10 PM-2:00 PM
Patient-Centered Process Improvement: Useful Ways to Engage Pathologists, Technologists and Lab Staff to Achieve Stretch Goals
Vince D’Mello, Administrative Director, Laboratory Medicine
Grand River Hospital and St. Mary’s General Hospital
Kitchener – Ontario, Canada

1:10 PM-2:00 PM
To CAPA or Not to CAPA: Focusing on Error Prevention to Improve Quality and Reduce Cost
Hannah Poczter, MPH (DLM), Asst. Vice President Laboratory Services; Asst. Professor, Department of Pathology and Lab Medicine

Hofstra North Shore Long Island Jewish Health System- Lake Success, NY
Cari Gusman, Director, Lab Quality Management
North Shore Long Island Jewish Health System Laboratories – Plainview, NY

1:10 PM-2:00 PM
Using the LIS and Workflow Redesign to Improve Overall Specimen Management in the Lab
Pawan Singh, Product Manager
Sunquest Information Systems – Tucson, AZ

1:10 PM-2:00 PM
Effective Ways to Reduce Blood Culture Contamination Rates and Sustain the Gains
Allen Stanton, Laboratory Director
Baylor Regional Medical Center – Plano, TX

2:10 PM-3:00 PM
Pennsylvania’s Multi-Hospital Initiative to Reduce Mis-labeled Specimens: How Different Labs Successfully Shared Best Practices
Barbara Booth, Lab Service Improvement Coordinator
Geisinger Wyoming Valley Medical Center Laboratory – Wilkes-Barre, PA

2:10 PM-3:00 PM
Boosting Patient Satisfaction Scores By Using Lean to Improve Inpatient Phlebotomy
Jeffrey Seiple, Administrative Director of Laboratory Services
Holy Spirit Health System – Camp Hill, PA

2:10 PM-3:00 PM
Taming the Urine Culture Beast: How We Virtually Eliminated Second Reads While Dramatically Reducing Average Turnaround Time
Elaine M. Hinds MS, Microbiology Manager
Sunrise Medical Laboratories – Hicksville, NY

Post Conference Workshop Thursday, November 17, 2011
8:00 AM-4:30 PM
Lean Boot Camp on Achieving Mastery with Concepts, Implementation, and Outcomes
Patrick Maul, Consultant BD Diagnostics Healthcare Consulting
Franklin, NJ

(Please contact speaker directly for this full day information)