Bio: As Manager of Lab Outreach Development and Solutions at Huntsville Hospital, the 3rd largest publicly owned hospital system in the nation with more than 1,800 beds and 12,000 employees, Randall Henson draws from 19 years of experience to help ensure client satisfaction. At this laboratory—the hub lab for all hospitals in the system—Henson has implemented more than 100 EMR interfaces to over 35 different vendors and provides ongoing support for each, in addition to supporting Sunquest LIS. He’s also the administrator for several outreach solutions, including Atlas Medical, check-in kiosks, and CRM. Supporting a laboratory that processes as many as 9,000 specimens a day and more than 21 million reportable results annually, Henson plays a vital role overseeing billing issues, communications, brand management, workflow solutions, and compliance regulation.
Having started as a central processor in 1997 when his hospital’s lab outreach business was just two years old, as the outreach program expanded, so did Henson’s interest in the laboratory business. For the next few years, he moved through the lab as a processor, registrar, accessioner, client services representative, marketing representative, and LIS analyst. Loving that no two days were ever the same, Henson spent several years juggling dual titles as an Account Executive and LIS Analyst.
Henson has chaired his region’s Sunquest User Group, served as president of his hospital’s employee philanthropy group and sat on many hospital-based committees.