Nora L. Hess

Senior Consultant, Operations ManagementAccumen (Chi Solutions)Ann Arbor, MI

Bio: Nora L. Hess, MBA, MT(ASCP), PMP, Senior Consultant, Operations Management, has more than 20 years of experience as a health care administrator, with particular expertise in strategic planning, process redesign, compliance, quality management, and cost reduction. Currently, she performs a variety of operational studies for Chi clients, including operations assessments, quality audits, lean design, acquisition due diligence and integration project management, and consolidation assessment and facilitation.

Prior to Chi, Ms. Hess served as laboratory administrative director and compliance officer for a Florida health system, directing growth via acquisition and market penetration while improving costs and efficiency. An ASCP-certified medical technologist, Certified Healthcare Compliance Professional, and Project Management Professional, she received her MBA from the University of Sarasota.