Bio: Eric Carbonneau received his Masters of Science degree in Health Systems from The University of Medicine and Dentistry, New Jersey with a certification in Clinical Systems Management and a Medical Technology degree from the University of New Mexico. He is currently the Director of Core Laboratory Operations and the Research Institute at TriCore Reference Laboratories in Albuquerque, New Mexico. With over twenty years of laboratory management experience which includes commercial reference, critical access through tertiary hospitals, anatomic and clinical and genetic laboratories. Eric has specialized experience with operationalizing quality systems throughout all types of laboratories including the leading ISO15189 certification efforts. Speaking all over the country, his most recent speaking engagements include American Pathology Foundation and Executive War College.