Bio: Ms. Murphy is a nationally recognized speaker and published author in Laboratory Transformation, Healthcare Reform and Patient-Centered Care. Prior to joining Accumen as the Vice President of Client Accounts and Healthcare Partnerships, Ms. Murphy served as the Director of Patient/Customer Operations for Sharp HealthCare in San Diego, California where she worked since 1999. During her tenure at Sharp HealthCare, she led quality and service initiatives across the system which now performs in the top 10 percent or better in patient, physician and employee satisfaction, and publicly reported measures. Additionally, she designed, developed and implemented a hospital leader education program for out-of-area hospitals seeking to improve their patient, staff, and physician experience, where more than 1000 healthcare leaders from across the globe came to learn about cultural transformation. Because of these efforts, Ms. Murphy was named the 2012 Caregiver of the Year by the Planetree Organization – a Patient-Centered Care International Organization.
In 2012, Ms. Murphy joined Accumen, a private-equity funded laboratory management and transformation organization. The organization was launched in 2011 and purposely-built to partner with hospitals to set a new standard of excellence starting in the laboratory. As the executive leader for the company’s anchor client, Ms. Murphy served as one of the architects of the Accumen Lab Excellence framework. This framework was the transformational blueprint for laboratories in terms of delivering improved patient safety, quality, service and growth, while also reducing cost and optimizing productivity levels. Since the inception of the Lab Excellence framework, Accumen has grown to span serving more than 200 hospitals across the country, including the acquisition of an established healthcare consultancy firm, Chi Solutions in early 2016.