3rd Annual Lab Quality Confab
September, 2008 | Atlanta, GA | Atlanta Hilton

Robert Michel, Chris Christopher and panel discussion

Speaker Bios 2008 (Alphabetic Order)
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Caroline Ambrose

Managing Consultant, Ascendium Consulting, Adrian, MI

Biography & Qualifications:
Carolyn Ambrose joined Ascendium Consulting team after five years with Roche Diagnostic’s healthcare consulting group. Prior to that, she was with Park City Solutions Consulting Division where she was Benchmarking Coordinator. She has also served as a Medical Technologist for multiple rural and university hospital laboratories.

Ambrose’s focus of operational improvement is combining Lean Six Sigma fundamentals with Activity Based Costing to provide clients with a rounded approach to improvement and monitoring. She is a certified trainer/facilitator and provides Lean Six Sigma training to clients. She has designed customized internal benchmarking applications, dashboard metrics and scorecard development for clients. Ambrose is also known for her organizational talents both figuratively, with data and literally, with files and office spaces.

Coleen Bentley
Vice President, Global Lean Six Sigma Champion, Beckman Coulter, Inc., Brea, CA

Biography & Qualifications:
Over 18 months ago, Coleen and a peer were asked to develop and implement a global Lean Six Sigma initiative throughout their company in both the manufacturing and non-manufacturing business processes.While her partner’s focus has been on implementing Lean in manufacturing, Bentley’s has been on all other business process areas. She is responsible for both short term results/implementation as well as long-term sustainability of the initiative into the company’s culture.

Prior to her current position as Vice President, she has over 27 years of experience in varying roles in Human Resources and Organization Development. The experience she gained in those roles in the areas of strategy, development and culture assessment were critical for success in her current role.

Christine C. Brown
Consulting Skills Development Manager, Abbott Diagnostics, Abbott Park, IL

Biography & Qualifications:
Christine Brown is the Consulting Skills Development Manager for the Workflow Consulting group in Abbott Diagnostics. She has more than seven years experience as a Six Sigma Black Belt, leading projects to reduce defects and cycle time in the healthcare industry in the areas of marketing, billing, research and laboratory diagnostics. She has more than 20 years experience in Clinical and Laboratory Diagnostics in large hospitals and reference laboratories as a Medical Technologist in Chemistry, Special Chemistry, Flow Cytometry and Hematology.

Brown’s role at Abbott is to support and mentor customers, Black Belts and Green Belts in ongoing process improvement efforts. Over the last few years, she and the team of Workflow Specialists have helped over 250 customers with a variety of consulting services. Brown earned her bachelor’s degree in Biochemistry from Arizona State University and holds a certification as a Six Sigma Black Belt by the American Society for Quality.

Chris Christopher
Vice President, Global Customer Solutions, Siemens Healthcare Diagnostics, Rock Hill, SC

Biography & Qualifications:
Chris Christopher has over 25 years of experience in healthcare and his career expands across various positions in the fields of sales, service, customer operations, training, engineering and management.

As Vice President of Global Customer Solutions for Siemens Healthcare Diagnostics, he leads the division’s global product education and the global healthcare consulting, a quality-focused group designed to deliver customer solutions for clinical laboratories around the globe.

Christopher has an engineering degree from Palm Beach College and an MBA from Winthrop University. His passion is finding or creating solutions that improve the operational efficiencies of the clinical lab.

Anne Daley
Senior Managing Consultant, Ascendium Consulting, Mesa, AZ

Biography & Qualifications:

Anne Daley is a Senior Managing Consultant with Ascendium Consulting and has 30 years of experience serving the healthcare industry. Prior to joining Ascendium, she served as Executive Director of Technical Operations for Laboratory Sciences of Arizona and Sonora Quest Laboratories, a large integrated multihospital and commercial laboratory network.

Daley’s operational background includes laboratory, pharmacy and radiology services in hospital, clinic and commercial outreach operations. She has extensive experience in quality management systems and process improvement. In addition, she has helped clients restructure their health system’s quality management services, optimize business processes and design new space utilizing Lean and Six Sigma methodologies while reducing overall expenses in a variety of healthcare settings.

Leanne Deptula
Manager of Transfusion Service, Blood Center of Wisconsin, Milwaukee, WI

Biography & Qualifications:
As Manager of Transfusion Service at the BloodCenter of Wisconsin, Leanne Deptula oversees the operations of the transfusion service department in the Children’s Hospital of Wisconsin. She has the unique experience of working for a blood center which operates the blood bank in a pediatric hospital.With that comes the necessity to make sure that they are meeting all regulatory and compliance requirements for both organizations as well as meeting the needs of patients, physicians and hospital staff.

Deptula has a Bachelor of Science degree in Medical Technology from the University of Wisconsin-Madison. She is also in her last semester of working towards her Master of Science Degree in Transfusion Medicine with a subspecialty in Business Administration from Marquette University.

Vince D'Mello
Administrative Director, Pathology and Laboratory Medicine,Mount Sinai Hospital, Toronto, Canada

Biography & Qualifications:
Vince D’Mello is the Administrative Director of Pathology and Laboratory Medicine, one of four Centres of Excellence, at Mount Sinai Hospital in Toronto. He has more than 25 years of experience with a variety of laboratory operations, which include clinical, research and teaching services. Over the past few years, D’Mello has played an integral role in promoting the values of providing patient-centered, quality-focused laboratory services.

He has held progressive leadership positions in a variety of laboratory settings which include the private, regulatory and public sectors. Throughout his career, he has successfully integrated operations, implemented leading edge technology that have resulted in measurable outcomes related to improved efficiencies, effectiveness and patient care services. D’Mello obtained a Bachelor’s degree in Biochemistry from the University of Aberdeen in Scotland. He also holds certification from the Canadian Society of Medical Laboratory Science and holds Executive Management training certification from the University of Notre Dame and the Schulich School of Business, York University.

Jim Ellis
Certified Master Black Belt – J&J Process Excellence; Director – U.S. Sales Strategic Accounts, Ortho-Clinical Diagnostics, a Johnson & Johnson Company, Raritan, NJ

Biography & Qualifications:
Jim Ellis has over 30 years of experience in the diagnostics industry. He held various positions in the Chiron Corporation (formerly Ciba- Corning Diagnostics) for 19 years prior to joining Johnson & Johnson. Currently, as a Sales Director, he assists clients in understanding the economic, clinical and technical impact of their operations and how that provides value to the patient in the entire continuum of care process. He has been instrumental in the past eight years in bringing Lean and Six Sigma applications to laboratories across the U.S.

Ellis received a Bachelor and Masters Degree from Ohio State University and an MBA from Bryant College. He holds numerous patents for laboratory productivity improvement and immunoassay and is the author of numerous scientific publications. Ellis is Master Black Belt Certified in Process Excellence tools and methodologies and has completed numerous projects in operations within Johnson and Johnson companies, and hospitals and reference labs in the U.S.

Laurie Emanuel
Automation Supervisor, University of Texas Medical Branch, Galveston, TX

Biography & Qualifications:
Laurie Emanuel has a Bachelor of Science in Medical Technology from the University of Texas Medical Branch (UTMB) at Galveston. She has been at UTMB for 25 years and is currently the Automation Supervisor for the division of Hematology.

Emanuel’s work encompasses a multitude of tasks including day to day operations, troubleshooting instrument/quality control issues, implementation/training of new employees and med tech students. The UTMB laboratory was a beta site for Cellavision with their very first instrument, the Cellavision IMI, and was also a beta site for Sysmex with the Molis/WAM middleware project.

Tevor English
General Manager, Hospital Support and Laboratories, Canterbury District Health Board, Christchurch, New Zealand

Biography & Qualifications:
Trevor English trained at Christchurch Hospital as a Medical Technologist and after qualifying, left New Zealand for Syndey, Australia where he continued to work as a Medical Scientist in Biochemistry. He later focused on management, working in public and private pathology organizations as a Laboratory Manager, Company Director, Chief Hospital Scientist, Area Pathology Manager and worked in Project Management roles for IT installations.

English moved to Canberra, Australia to take a position as CEO of a private Radiology group and during this time, he was also involved in the medical training industry as Vice President of the Australian Diagnostic Imaging Association. After five years in Imaging, he moved to the commercial sector as the National Business Area Manager with responsibilities in sales marketing and support for diagnostic and applied science products for a large global organization.

Patrick Fasse
Industrial Engineer, ARUP Laboratories, Salt Lake City, UT

Biography & Qualifications:
Patrick Fasse is currently responsible for improving or re-engineering laboratory and non-laboratory processes, resulting in increased productivity and service, and reduced operating costs. He also participates as a consultant and team member on various continuous improvement teams and acts as a Lean consultant for major projects as well as trains staff members on Lean principles and spatial design concepts.

Additionally, Fasse is a member of ARUP’s quality and process improvement oversight committee. Prior to ARUP Laboratories, he worked in the manufacturing and material handling industry conducting Logistic Studies and implementing world class Lean principles and tools. Fasse received a BS in both Mechanical Engineering and Business from Michigan Technological University.

Glen Fine
Executive Vice President, Clinical and Laboratory Standards Institute (CLSI), Wayne, PA

Biography & Qualifications:
Glen Fine is Executive Vice President of Clinical and Laboratory Standards Institute (CLSI) and is responsible for the strategic and administrative management operations for the organization. CLSI is a global non-profit organization dedicated to producing best practice standards and guidelines primarily in the clinical and laboratory field.

Prior to CLSI, Fine has 30 years of experience in the clinical laboratory field with technical and operations management at major academic, community and commercial laboratory settings. He holds a bachelor’s and master’s degree in Clinical Laboratory Sciences, as well as a master’s degree in Business Administration.

Susan Finley
Technical Leader, Anatomic Pathology, Providence Health Care, St. Paul’s Hospital,
Vancouver, BC, Canada

Biography & Qualifications:
Sue Finley is the Technical Leader in Anatomic Pathology at St. Paul’s Hospital in Vancouver, British Columbia. She is a registered Technologist who graduated from Algonquin College, in Ottawa, Ontario and has completed her Continuing Professional Studies with the CSMSL and Health Care Management.

Finley manages Histology, Cytology, the Provincial Renal biopsy, Autopsy and Pathology Transcription services and is a member of the Emergency Preparedness Team at Providence Health Care. She is responsible for hiring, orientating and performance planning as well as training and safety for her staff and students. In addition, she is responsible for budgeting and acquiring equipment, and for policies and procedures.

Finley will share her experiences as a manager in the lab’s LEAN evolution and automation selection.

Christine Genovesi
Nurse Manager, Emergency Department, Nyack Hospital, Nyack, NY

Biography & Qualifications:
Christine Genovesi, a 1993 graduate of Dominican College and lifelong resident of Rockland County, New York, began her nursing career at Nyack Hospital in 1995 as a staff nurse in the Emergency Department. She was the recipient of the 2000 Rockland County Nursing Excellence Award.

In 2001 she accepted her first role in management as the Clinical Coordinator of Surgical Services. In addition to her responsibilities as a Clinical Coordinator, Genovesi also assumed the responsibility of an Administrative Supervisor. In 2004, she left her role as Supervisor and returned to the Emergency Department and embraced the role of Assistant Nurse Manager, where she facilitated patient flow and care through the department. She assisted with quality improvement and was a liaison between the Emergency Department, the Community and the Pre-Hospital Emergency Personnel. Two years later, Christine assumed the role of Nurse Manager of the Emergency Department.

Mark Graban
Senior Lean Consultant, Ortho-Clinical Diagnostics ValuMetrix Services, Keller, TX

Biography & Qualifications:
Mark Graban is a Senior Consultant with ValuMetrix Services, part of Ortho Clinical Diagnostics, a Johnson & Johnson organization. He has worked with hospitals in the United States, Canada, and England, helping implement Lean in departments including laboratories, radiology, and inpatient care units.

Graban earned a bachelor’s degree in Industrial Engineering from Northwestern University and was a fellow in the Leaders for Manufacturing program at the Massachusetts Institute of Technology, earning dual masters degrees in Mechanical Engineering and Business Administration. He is the author of a book entitled “Lean Hospitals: Improving Quality, Patient Safety, and Patient Satisfaction” and is a member of IIE/SHS, the Association of Manufacturing Excellence, and the American College of Healthcare Executives.

Cindy Gruben
Administrative Laboratory Director, Banner Desert Medical Center & Banner Children’s Hospital,Mesa, AZ

Biography & Qualifications:
Cindy Gruben holds the position of Administrative Laboratory Director at Banner Desert Medical Center and Banner Children’s Hospital at BDMC/Laboratory Sciences of Arizona. She received a Bachelor of Science degree in Medical Technology from Eastern Illinois University in Charleston, Illinois, and a Master of Business Administration–Health Care Management from the University of Phoenix.

Gruben is a certified Medical Technologist through the American Society for Clinical Pathology. She is also a member of the American College of Healthcare Executives (ACHE), the American Society for Quality (ASQ), and has been both a Malcolm Baldridge National Quality Award Examiner and an Arizona Quality Alliance (AQA) State Quality Award Lead Examiner for two years.

Joyce Hain
Quality Management, Compliance and Education Coordinator, Piedmont Medical
Laboratory,Winchester, VA

Biography & Qualifications:
As the Quality Management, Compliance and Education Coordinator at Piedmont Medical Laboratory (PML), Benita Haines is currently coordinating a Quality Management Program. It includes implementing CAP standards, JCAHO standards and the ISO:15189 standard. Piedmont Medical Laboratory is racing to be one of the first labs in the United States to gain ISO:15189 accreditation.

Haines is also responsible for process improvement initiatives using Lean methodology and oversees all proficiency testing and performs audits. She has a bachelor’s degree from Radford University in Radford, Virginia and received her Medical Technology accreditation from the University of Virginia in Charlottesville, Virginia. She is Green and Black Belt certified from Villanova University in Villanova, Pennsylvania.

Benita Haines
Quality Management, Compliance and Education Coordinator, Piedmont Medical
Laboratory, Winchester, VA

Biography & Qualifications:
As the Quality Management, Compliance and Education Coordinator at Piedmont Medical Laboratory (PML), Benita Haines is currently coordinating a Quality Management Program. It includes implementing CAP standards, JCAHO standards and the ISO:15189 standard. Piedmont Medical Laboratory is racing to be one of the first labs in the United States to gain ISO:15189 accreditation.

Haines is also responsible for process improvement initiatives using Lean methodology and oversees all proficiency testing and performs audits. She has a bachelor’s degree from Radford University in Radford, Virginia and received her Medical Technology accreditation from the University of Virginia in Charlottesville, Virginia. She is Green and Black Belt certified from Villanova University in Villanova, Pennsylvania.

Tom Hassett
Corporate Vice President, Carolinas Healthcare System, Charlotte, NC

Biography & Qualifications:
A seasoned healthcare administrator, Tom Hassett has been a hospital executive for thirty years with responsibilities in many sectors including teaching hospitals, small rural hospitals, nursing homes and large hospital systems.

He has served in leadership positions on the local, state and national levels and has been with the Carolinas Healthcare System for eleven years. In addition to administrative duties at CMC-Mercy Hospital, he has corporate responsibilities for the Laboratory and Pharmacy services lines at the System.

Under Hassett’s leadership, the Carolinas Laboratory Network was created in 1999, unifying four hospital laboratories under one management structure. That restructuring led to a national award from the VHA for organizational management. The network now produces some five million tests and serves over 300 outreach clients in the service area. Tom received an undergraduate degree in Industrial
Management from Georgia Tech followed by a master’s degree in Health Care Administration from Georgia State.

Scott Henwick
Clinical Director, Microbiology, BC Biomedical Laboratories, Ltd., Surrey, BC, Canada

Biography & Qualifications:
Scott Henwick graduated from the University of British Columbia in Vancouver and completed his medical training as a Medical Microbiology Resident at the University of Alberta Hospital in Edmonton. After working for a year in Edmonton, he returned to his home province to practice medical microbiology with Dr. C.J. Coady Associates, a partnership of over 40 pathologists and other laboratory physicians.

Henwick is currently the Clinical Director of Microbiology at BC Biomedical Laboratories, a physician-owned community laboratory with a daily volume of nearly 2000 microbiology specimens. He also shares a hospital-based practice with four other medical microbiologists.

Ruth Jaeger
General Manager, Eastern Ontario Regional Laboratory Association, Ottawa, ON, Canada

Biography & Qualifications:
Ruth Jaeger is the General Manager of the Eastern Ontario Regional Laboratory
Association, Inc. (EORLA). She was contracted in late 2005 to manage the implementation of EORLA, an integrated system of hospital based laboratories within the Champlain LHIN of Ontario. Prior to her role with EORLA, Jaeger enjoyed the role of General Manager and led the integration of theWindsor Essex hospital based Laboratories. She was privileged to present the successes of that initiative during the Insight Conference held in Toronto in March 2005.

Jaeger is an accomplished manager, a qualified MLT with an ART in Microbiology and is passionate about contributing to the thriving future of Laboratory Medicine. She is also an active member of the Ontario Laboratory Accreditation (OLA) Advisory Committee, a certified OLA Assessor and is serving as an elected member of the Board of Directors for the Clinical Laboratory Management Association (CLMA), Trillium Chapter.

Tina A. Krenc
Director, Diagnostics R&D Phase Systems, Abbott Diagnostics, Abbott Park, IL

Biography & Qualifications:
Tina Krenc is the Director, Diagnostics R&D Phase Systems at Abbott Laboratories. In her more than 25 years at Abbott, she has had experience in clinical research and operations support, and over 10 years of Quality Assurance experience in multiple quality organizations. She was also the project coordinator for developing and implementing a worldwide design quality control system for Abbott Diagnostics Division.

Krenc is very involved in Risk Management internal and external to Abbott and serves as the U.S. Technical Advisory Group delegate to ISO TC212 for the IVD annex of ISO 14971 (Risk Management) standard. She has presented risk management to the FDA and at National and International meetings and is an instructor for the AAMI Risk Management and Design Control classes. Krenc instructs on the use of risk management for manufacturers and the clinical laboratories. She received a Master of Science in Product Development from Northwestern University Robert R. McCormick School of Engineering and Applied Science.

Doug Lang
Managing Master Black Belt, Quest Diagnostics Incorporated, Tampa, FL

Biography & Qualifications:
Doug Lang has been working with organizations to improve quality and operational performance for over 18 years. For the past eight years, he has been a Master Black Belt (MBB) with Quest Diagnostic and is currently the Regional MBB for Quest’s central region of U.S. Operations. In this role, he is responsible for implementing Lean Six Sigma within a billion dollar division and has a staff of 5 MBBs and 24 BBs. He also recently completed a 2-year rotation in operations as a Director of Logistics and Specimen Management and was responsible for a $10M operating budget and 400 employees.

Prior to joining Quest Diagnostics, Lang spent 10 years in the consulting business where he worked with clients in many industries implementing Quality improvement initiatives. He holds an MBA from the University of South Florida and a Bachelor of Science in Mechanical Engineering from the University of Florida.

Lang has also served as an examiner for the Florida Governor’s Sterling Council and has been a guest lecturer at the Irish Management Institute in Dublin, Ireland.

Mark LaVoie
Director of Billing Operations, Pathology Associates Medical Laboratories, Spokane, WA

Biography & Qualifications:
Mark LaVoie, an ASCP certified chemist, is the Director of Billing Operations for Billing and Collections at Pathology Associates Medical Laboratories (PAML). He has a BS in Chemistry and a BA in Biology from EasternWashington University as well as a Masters of Divinity from Talbot Theological Seminary.

His 20 years of laboratory experience at PAML began as a medical technologist. Since then, his titles have included QA Consultant, Technical Advisor (to rural hospital labs across eastern Washington), Project Manager (overseeing the design, construction and furnishing of PAML’s current 70,000 sq ft facility), Operations Analyst, and AR Manager. LaVoie brings to his current position an eye for process improvement, bolstered by training in Lean and Six Sigma principles, and experience in facilitating a broad range of Kaizen events across analytical
and non-analytical processes.

Patricia Macholan
Six Sigma Managing Master Black Belt Laboratory Operations, Quest Diagnostics Incorporated, Grand Rapids,MI

Biography & Qualifications:
In January 2007, Patricia Macholan assumed the role of Quest Diagnostics’ Six Sigma Managing Master Black Belt for Laboratory Operations. She and her team support the national process owners for both Clinical and Anatomical Testing Operations by assisting in the identification, prioritization, development
and implementation of improved standard processes.

Macholan began her Six Sigma Training in May of 2000 as aWave I Black Belt and was executing projects touching all aspects of the business from specimen collection through testing and billing. Prior to her Six Sigma training, she worked nearly 20 years in various roles overseeing operations in the Grand Rapids laboratory, including Manager of Whole Blood Analysis and Lab Manager, where she directed operations for Client Services Specimen Processing and all Laboratory Technical areas. She received her Bachelor of Science from the University of Nebraska Medical Center’s School of Medical Technology.

Oscar Marcilla, M.D.
Director, Emergency Medicine, Nyack Hospital, Nyack, NY

Biography & Qualifications:
Since 2005, Oscar Marcilla has been the Director of a 40,000+ visit, Level II Trauma Center, Designated Stroke Center, with separate Pediatric and Express Care areas and a 275-bed community hospital, located in the suburbs of New York City.

In the last two years, the hospital has undergone a complete transformation of the quality of care provided to its patients. The improvements include staffed 24/7 Board Certified/Board Eligible Emergency and Pediatric Physicians, a dramatic increase in patient satisfaction scores and a Service Standard which assures all patients are seen by an MD, PA or NP within 30 minutes of arrival in the Emergency Department.Marcilla would like to share how Lean Six Sigma helped them achieve their goals and what they learned from their successes and failures.

Peter Marone
Director, Laboratory Services, Yale-New Haven Hospital, New Haven, CT

Biography & Qualifications:
Peter Marone is responsible for general administrative and technical functions of the Department of Laboratory Medicine at Yale- New Haven Hospital, a 944-bed teaching hospital affiliated with Yale School of Medicine. The department has 263 FTEs and performs approximately 5.5 million tests per year.Marone has recently been involved with the planning and design of new, open laboratory space for his department, which will replace the current compartmentalized laboratories.

He has over 25 years of experience in the clinical laboratory profession and began his career as a clinical microbiologist before holding various management and administrative positions at Yale-New Haven.Marone holds a Bachelor’s degree in Medical Technology and a Masters in Business Administration from Quinnipiac University, where he also serves as an Adjunct Professor in the Department of Biomedical Sciences.

Patrick Maul
Principal Consultant, BD Diagnostics Healthcare Consulting, Franklin Lakes, NJ

Biography & Qualifications:

Patrick Maul is a Lean and Six Sigma Black Belt as well as a seasoned clinical laboratory consultant with extensive background in laboratory management. He managed hospital laboratories in Ohio and Pennsylvania for 20 years. He has specialty interests in outreach/marketing, transfusion medicine, informatics, histology, molecular diagnostics, microbiology nuclear medicine, and medical technology programs. Maul uses his clinical expertise to guide clients through all aspects of laboratory operations redesign, optimization, and expense reduction.

To enhance the development of expanding laboratories, he has successfully conducted programs of staff redesign, multi-hospital consolidation, laboratory construction, serving as an American Red Cross Advisory Member and Committee Chairman for the Greater Cleveland Hospital Laboratory Purchasing Association. He is a registered Medical Technologist and an associate member of the American Society of Clinical Pathologists.

Wayne Mercer, PhD
Senior Consultant, Chi Solutions, Inc., Ann Arbor, MI

Biography & Qualifications:

Wayne Mercer received his PhD in Medical Sciences (Pathology) and his BS degree from the University of Florida in Gainesville. He was a Postdoctoral Fellow in the Department of Medicine at the University of Texas Health Science Center in San Antonio and in the Department of Pathology at the University of Florida in Gainesville. He is certified under CLIA ’88 as a Laboratory Director and the American Board of Bioanalysts as a Bioanalyst Clinical Laboratory Director.

Mercer is also certified in Lean Healthcare Applications through the University of Michigan and has over 35 year of experience in laboratory strategic planning, operational improvement, outreach program development and management. He has participated in or directed several dozen design, strategic planning, and/or construction management projects during his career.

Bonnie Messinger
Quality Manager, ARUP Laboratories, Salt Lake City, UT

Biography & Qualifications:
Bonnie Messinger is the Quality Manager for ARUP Laboratories. She has worked for ARUP for over 25 years, the last 18 of which were in the area of Quality.Messinger administers ARUP’s quality management, improvement, and assurance programs, well as facilitates and trains teams seeking to optimize processes and lower error rates. She also oversees the training of ARUP’s workforce on the tools and techniques of quality.

She is certified as a Healthcare Quality Professional and is an active member of the Clinical Laboratory Management Association and the National Association for Healthcare Quality and its local chapter.

Robert L Michel
Editor-In-Chief, THE DARK REPORT, Spicewood, TX

Biography & Qualifications:
Robert L. Michel is Editor-in-Chief of THE DARK REPORT, an intelligence service and publication providing economic and strategic assessment of the clinical laboratory industry for senior executives and pathologists. He produces the “Executive War College on Laboratory and Pathology Management”, held every May. This meeting has an international reputation as a source of innovative and effective management strategies and business models for pathologists and laboratory executives. He co-produces similar annual lab industry meetings in the United Kingdom, Canada, and Australia. Every September, he also hosts “Lab Quality Confab” on Lean and Six Sigma in Hospitals and Laboratories, and each February, he produces the “Molecular Summit”, Radiology & Pathology’s most important summit on the integration of molecular imaging and diagnostics.

Michel’s expertise is strategic analysis, corporate planning and market trend assessment. Formerly he was Director of Strategic Analysis and Special Projects for the regional laboratory division of Nichols Institute prior to and through its merger with Corning Clinical Laboratories (now Quest Diagnostics Incorporated). His corporate experience includes executive positions with Proctor & Gamble Distributing Company, Financial Corp. of America and Centex Corporation. In addition, he is a winner of the Newsletter and Electronic Publisher Association’s prestigious “Best Investigative Reporting” Award and is listed in Marquis Who’s Who in Healthcare and Medicine. Michel earned a B.A. in Economics from the University of California at Los Angeles (UCLA).

Vassilios I. Nicolaou
Vice President & Senior Laboratory Architect, Karlsberger Laboratory & Technology Group, Birmingham, AL

Biography & Qualifications:
Vassilios Nicolaou has over 45 years of professional experience and is an expert in the development of the unique requirements for contemporary laboratory environments. His laboratory design experience includes projects at Yale-New Haven Hospital, DSI Laboratories, Northwestern Memorial Hospital, the University of Miami, Aurora HealthCare System, Jackson Memorial Hospital, the Alson Oschner Medical Foundation, Scott & White Memorial Hospital, ACL Laboratories, Aurora Medical Center, and Champlain Valley Physicians Hospital Medical Center.

Nicolaou has received numerous recommendations and awards for his designs including two awards from the American Institute of Architects. He was also co-author of “Evolutionary Lab Design”, published in ADVANCE for Administrators of the Laboratory as well as “Contemporary Considerations for Laboratory Benchmarking, Planning and Design” and “Integrating Lean Thinking into Laboratory Planning and Design”, published in Clinical Leadership & Management Review.

Michael Noble
Professor & Chair, Clinical Microbiology Proficiency Testing (CMPT), University of
British Columbia, Vancouver, BC, Canada

Biography & Qualifications:

Michael Noble is actively engaged in research, development and training for laboratory quality management and proficiency testing at university, national and international levels. Also, in conjunction with CLSI and PEPFAR, he is engaged in implementation of Laboratory Quality Management principles and practices in zonal laboratories in Tanzania.

As Medical Director for Quality in a community- based medical laboratory network, Noble sees “real world” advantages and opportunities in implementing quality management and effective proficiency testing. After 25 years of directing proficiency testing, he has seen first-hand that it is hyper-endowed with regulation and requirements, to the detriment of accreditation bodies, PT schemes and laboratories, and that simple change can have a major positive impact.

Rick Ouellette
President & CEO, Management Decision Systems, Inc., Holden, MA

Biography & Qualifications:

Richard Ouellette has more than 25 years of progressive hands-on operations and consulting management experience. He holds a bachelor’s degree from the University of Maine and a master’s degree in healthcare management from the University of Missouri. He is also an Adjunct Professor in Healthcare Finance and Information Systems at Assumption College in Worcester,Maine and is a fellow in the American College of Healthcare Executives as well as a certified Medical Technologist.

For the past 14 years, Ouellette has served as President and CEO of Management Decision Systems, Inc., a New England-based consulting firm specializing in analytics, data integration, data mining, and decision support system implementation for the clinical laboratory.

Previously he served as the Vice President and CEO of Clini Tech Services, Inc., a multi-hospital joint venture commercial laboratory that he was instrumental in starting. He designed, developed and engineered the MAST (Management Accountability, Staffing & Service Tracker) reporting system, a management middleware solution.

Mike Overa
Director of Laboratories, Atlantic Health System, Summit, NJ

Biography & Qualifications:

Michael Overa currently serves as the Director of Laboratory Services for Atlantic Health Systems, a health system located in northern New Jersey and has over 20 years of experience in laboratory medicine. His primary responsibilities include all aspects of laboratory operations including financial, operations and planning at each site. Overa supervises a staff of laboratory and other professionals from various backgrounds including hospitals, reference labs and physician office laboratories.

Previously, Overa was the Vice President of Clinical Services for Group Practice Services Corporation, a national leader in the provision of laboratory and diagnostic center development and management for large multi-specialty physician groups. Through a dedicated staff, he helped manage all aspects of physician-owned laboratories. He also served as a Manager at the Laboratory and Director of the School of Medical Technology at Pennsylvania Hospital in Philadelphia.

Claudine Panick
Managing Consultant, Ascendium Consulting, Elburn, IL

Biography & Qualifications:
Claudine Panick is a Managing Consultant with Ascendium Consulting and has over twelve years of experience in the healthcare industry with a primary focus on process optimization, business planning and revenue growth. Prior to joining Ascendium, she was the Regional Administrative Director of Laboratory Services for the Adventist Health System’s (AHS) Midwest Region. As Regional Administrative Director, she was responsible for coordination, planning, development, budgeting and implementation of Regional Laboratory Services for
the region. In previous roles and organizations, Panick also served as Laboratory Outreach Manager, Compliance Officer, Business Development Manager and Medical Technologist.

Her related project experience includes the development of a strategic plan for the consolidation of four laboratories into one regional lab. Additionally, she development and implemented process improvement initiatives for local and regional organizations around equipment standardization, services consolidation and facility redesign. Finally, she led efforts to obtain new client/physician contracts and grow revenues through an expanded outreach services program.

She holds a Master’s degree in Business Administration from Keller Graduate School and a Bachelor of Science degree in Medical Technology from the University of Illinois-Chicago. Panick is also a certified Lean Six Sigma Black Belt and is a practicing member of the American Society of Quality (ASQ), AACC and CLMA, where she serves on the Chicago Chapter Board of Directors.

Rick Panning
Vice President, Laboratory Services, Allina Hospitals and Clinics, Minneapolis, MN

Biography & Qualifications:
Rick Panning has been involved in laboratory management for the past 27 years, in both single hospital environments and in large integrated health systems. Since 2002, he has been involved in the implementation of Lean and Six Sigma process improvement in the laboratory environment, and in the two years with the American Red Cross. He began his role as Vice President for Allina Hospitals and Clinics earlier this month.

Panning has been an active member of CLMA since 1984 and served on the board and was Minnesota Chapter President. He has also been Regional Director on the board of ASCLS and completed his term as President for 2007-2008.

He is currently serving on the board as Past President and is also the Chair of the Minnesota Licensure Coalition. Panning will begin a term on the board of CLSI starting in October 2008.

Tonya Pate
Six Sigma Master Black Belt, Quest Diagnostics, Inc., Deerfield Beach, FL

Biography & Qualifications:
Tonya Pate graduated from the University of Florida with a bachelor’s degree in Medical Technology in 1984 and began working for Derrick & Associates/Quest Diagnostics the same year. After several years as a technologist and supervisor in Hematology & Chemistry, she spent the next nine years in various operations positions. In 1998, she became a Project Manager which was highlighted by the ISO- 9000 project, resulting in the Deerfield Beach facility becoming certified as ISO-9002 compliant.

Pate was trained as one of the first Black Belts in Florida at Quest Diagnostics and has since completed over 25 Black Belt projects spanning all departments, technical and non-technical. In her role as Master Black Belt, she works closely with senior leadership and aligns Black Belts to projects and departments. Pate’s jurisdiction encompasses three major testing facilities (Tampa, Deerfield Beach and Miramar) and includes managing five to six Black Belts.

Tom Pettersson, PhD.
Head of Development, Capio Diagnostics/Unilabs, Stockholm, Sweden

Biography & Qualifications:
Tom Pettersson entered the private laboratory service organization of Nova Medical in 1997 as Head of Development, driving the merger of the Calab organization with the public sector laboratory at St. Görans Hospital. He continued driving development in the expanded operations of Capio Diagnostics and then for the combined operations of Capio Diagnostics (Sweden) and Unilabs (Switzerland) since 2007.

Pettersson initiated the focus on process development within the laboratory as well as the integration of laboratory services and healthcare. He then stepped to full-scale introduction of Lean/Six Sigma management principles and is now driving the synchronization of Lean/Six Sigma with traditional ISO-regulated quality assessment. Pettersson received basic training in General Chemistry, Analytical Chemistry, Physical Chemistry, Organic Chemistry and Biochemistry from the University of Åbo Akademi, Finland. He received his specialty training at Turun Yliopisto, Finland from the Department of Laboratory Medicine, earning a MSc degree in Clinical Biochemistry.

Amy Pichora
Six Sigma Black Belt, Abbott Diagnostics, Abbott Park, IL

Biography & Qualifications:
As a Workflow Consultant, Amy Pichora helps Abbott’s customers understand the barriers in their processes that are keeping them from their operational and quality goals. She has held various positions in the laboratory field for the past 20 years, including Medical Technologist, Quality Manager and Six Sigma Black Belt.

Pichora holds a bachelor’s degree in Microbiology from the Pennsylvania State University-State College and a master’s degree in Business Administration from the University of Phoenix in Phoenix, Arizona. She obtained her Six Sigma Black Belt certification from the American Society of Quality in 2003.

David Ricketts
Laboratory Manager Clinical Biochemistry, North Middlesex University Hospital, London, UK

Biography & Qualifications:
David Ricketts has worked for the National Health Service (NHS) for 25 years, the last eight as the manager of the Clinical Biochemistry and Specimen Reception departments at the North Middlesex University Hospital NHS Trust. He is also a Visiting Lecturer in Clinical Biochemistry at Middlesex University and is a council member of the Institute of Biomedical Science and serves on several committees.

Ricketts has also represented the institute at the National Occupational Standards and is on the panel of the National Benchmarking committees for Clinical Biochemistry. He speaks nationally and internationally on process, activity- based costing and value added pathology.

He is currently studying for his Professional Doctorate at Portsmouth University majoring in Process Management.

Trent Ritzenthaler
President and Managing Partner, Ascendium Consulting, Indianapolis, IN

Biography & Qualifications:
Trent Ritzenthaler is co-owner of Ascendium Consulting and serves as its President and Managing Partner. He is tasked specifically with developing solutions, managing business operations and fulfilling customer demand for Ascendium. Before joining Ascendium, he spent over 10 years with Accenture, formerly Andersen Consulting, as a senior member of their Insurance and Health Services practice, as well as two years with divine, a software and professional services organization.

While at Accenture and divine, Ritzenthaler secured, sourced, led and managed cost management, revenue enhancement, Information Technology and regulatory compliance consulting engagements for the health services industry, primarily focusing on large national Blue Cross/Blue Shield and for-profit managed care organizations. Additionally, he spent five years with Roche Diagnostics as the Director of their healthcare consulting business. Ritzenthaler has a Bachelor of Science degree in Information Technology from DePauw University in

Norka Saldana Ph.D.
Senior Consultant, ValuMetrix Services, Ortho Clinical Diagnostics, Ann Arbor, MI

Biography & Qualifications:

With more than 15 years of management and leadership experience in corporate
environments and academia, Norka Saldaña is currently a Senior Consultant with ValuMetrix Services, Ortho Clinical Diagnostics. Her primary role is to lead cross-functional process improvement initiatives utilizing Process Excellence (Six Sigma, Lean and Design Excellence) methodologies in healthcare. She is a Johnson & Johnson Master Black Belt.

Saldaña has deployed the Process Excellence philosophy and improvement methodologies across different departments within Johnson & Johnson. She has also developed and delivered training on Six Sigma Black Belt, Green Belt, Yellow Belt, Lean, 5 S, Change Integration, Six Sigma Awareness, Project Sponsorship and Analytical Primer in the U.S., Europe and Puerto Rico. She has a PhD degree and MSE degree in Industrial and Operations Engineering from the University of Michigan and a BS degree in Industrial Engineering from the University of Puerto Rico-Mayaguez as well as a BS degree in Natural Sciences from the University of Puerto Rico-Rio Piedras.

Schuyler Sanderson, M.D.
Pathologist,Mayo Medical Laboratories, Rochester, MN

Biography & Qualifications:
Schuyler Sanderson, joined the Mayo Clinic staff in June 2004. He is an Assistant Professor in Pathology and works primarily as a GI/Liver pathologist and holds additional diagnostic sign-out responsibilities in the frozen section laboratory, genitourinary pathology working group, and general external consultation practice.

His current chief administrative responsibilities include serving as the medical director for the Histology Laboratory in the Division of Anatomic Pathology.

Through his work in GI/Liver Pathology and in the Histology Laboratory that he became involved in RFID technology. Anatomic Pathology handles approximately twenty thousand GI biopsy cases per year and these specimens range in complexity from single component cases to multiple biopsies from multiple sites in medically complicated patients. The Division of Anatomic Pathology has pursued RFID technology to help improve operational efficiencies that are realized by using a semiautomated system to facilitate specimen labeling and data transfer. Successful implementation of RFID technology has allowed for significant practice improvements in terms of safety, quality, and efficiency.

Leo Serrano
Director of Laboratory Services, Avera McKennan Hospital and University Health
Center, Sioux Falls, SD

Biography & Qualifications:
Leo Serrano has over 40 years of administrative and technical laboratory experience. He is a graduate of Florida International University with degrees in Chemistry and Biology and is a Certified Lean/Six Sigma Black Belt. In addition, Serrano is a member of the Society of Forensic Toxicologists, Clinical Laboratory Management Association, American Association for Clinical Chemistry and the American Society of Microbiology. Previously, he served on the Governor’s Hospital Advisory Council on Bioterrorism for the State of Tennessee and was the Executive Director of Laboratory Services forWest Tennessee Healthcare in Jackson, Tennessee.

As current Director of Laboratory Services and Lean Initiatives at Avera McKennan, Serrano helps operate a 510-bed facility with extensive inpatient facilities and the area’s only pancreas and bone marrow transplant programs. Based on what he has learned at Avera McKennan and throughout his career, Serrano will illustrate Lean as applied to a total hospital environment.

Leslie Sprick
Managing Partner, Sprick, Stegall & Associates, LLC, Charlotte, NC

Biography & Qualifications:
Leslie Sprick is a co-owner in the consulting practice of Sprick, Stegall and Associates, LLC since 2002. The firm focuses on Lean transformations,
clinical and anatomic pathology laboratory restructuring, consolidation studies of integrated delivery networks, operational reviews and improvements including facility planning, work group facilitation, technical workflow analysis, strategic business planning and interim management.

Sprick has extensive managerial experience in outreach laboratory sales and support services, strategic marketing and communications, managed care contracting and laboratory operations. She is a national speaker and resource on the application of Lean/Six Sigma principles in the laboratory arena, as well as laboratory operations and facility design. Sprick earned her Bachelor in Health Sciences from the University of Missouri-Columbia and is a registered medical technologist. She is also Lean and Green Belt Six Sigma certified.

Steve Stone
Managing Director, Argent Global Services, Oklahoma City, OK

Biography & Qualifications:
Steve Stone has 18 years of process improvement and project management experience. He has been with Argent Global services for 11 years using his communication, leadership and problem solving skills to provide clients with realistic solutions that have reduced costs and improved operations. He also has been instrumental in developing many of Argent’s Lean and continuous improvement products and services for the healthcare and diagnostics industry, as well as managing numerous projects in the manufacturing and distributin sector.

During Stone’s tenure with Argent, he has shown his diversity for clients through his many assignments worldwide.Working with industry leaders in the distribution and healthcare sectors, he has had the opportunity to work on projects throughout North America, Europe and Asia. He received his BBA in Management from the University of Central Oklahoma and is a NIST/MEP certified Lean instructor and Six Sigma Green Belt.

Lucy Thompson
Improvement Specialist, UPMC Center for Quality Improvement & Innovation,
Pittsburgh, PA

Biography & Qualifications:
Lucy Thompson is currently an Improvement Specialist at the UPMC Center for Quality Improvement and Innovation. She obtained her bachelor’s degree in nursing at the University of Sydney, Australia, and her master’s degree from the University of Technology, Sydney, Australia, in 1997. She also obtained a Graduate Certificate in Pediatric Critical Care from the New SouthWales College of Nursing in 1998 and a Postgraduate Certificate in Healthcare Management from the University of Pittsburgh in 2007.

Thompson is a certified pediatric critical care nurse who has focused the majority of her career in this area, most recently at Children’s Hospital of Pittsburgh of UPMC in the cardiac intensive care unit where she was employed as the Advanced Practice Nurse.

Ken Worth
Laboratory Manager, Pacific Laboratory Medicine Services (PaLMS) Pathology, Sydney, Australia

Biography & Qualifications:
KenWorth has over 15 years of experience in quality improvement in clinical laboratories and currently holds the position of Laboratory Manager of PaLMS Pathology, where he is responsible for the delivery of pathology services atWyong Hospital. He is a graduate of the University of Technology-Sydney and has an MBA from La Trobe University-Melbourne.

Worth is also a key driver of Quality Improvement projects throughout PaLMS and has taught and led many teams from different labs. Several of these projects have won quality awards and received recognition for their achievements. He is continuing his quality pioneering efforts with the introduction of Lean Six Sigma tools and philosophies to keep PaLMS at the forefront of quality management
in Australia.

Al Wozniak
Senior Laboratory Solutions Consultant, Sysmex America, Inc., Houston, TX

Biography & Qualifications:
AllenWozniak is currently the Senior Laboratory Solutions Consultant for Sysmex America, Inc. He has a career background of laboratory operations, sales and marketing, consulting and business development. He has worked in all disciplines within the laboratory including positions from bench level to Administrative Director of Laboratory Services at The University of Texas Medical Branch in Galveston. He has worked in rural as well as metropolitan hospitals, reference laboratories and university hospitals.

Wozniak has over 30 years of experience in the healthcare laboratory industry. He has a Bachelors of Science in Medical Technology from the University of Wisconsin, is Board Certified in Medical Technology and is a Specialist in Chemistry. His employment experience includes Senior Consultant for Health Care Development Services and President of Total Laboratory Consultants. His Clinical Laboratory Consulting projects have included consulting for Integrated Healthcare Networks,mergers, core laboratory and new laboratory design, operational assessments, reference laboratory formation, customer service, management development, LIS and Capital Equipment selection, strategic planning, productivity measures, cost accounting and workflow analysis with an emphasis on Lean and Six Sigma Strategies.

Richard Zarbo, MD
Senior Vice-President and Chair, Pathology and Laboratory Medicine, Henry Ford Health System, Detroit, MI

Biography & Qualifications:
Richard Zarbo is the Chair and Senior Vice- President of Pathology and Laboratory
Medicine in the Henry Ford Health System and currently serves on the Laboratory Practices Steering Committee on the National Quality Forum. He received both medical and dental degrees from the University of Connecticut and is a board certified anatomic and clinical pathologist as well as expert in head and neck pathology. He has been instrumental in defining benchmarks of laboratory quality over the past 18 years through the CAP Q-Probes and Q-Tracks programs. Under the leadership of Zarbo, the Henry Ford Laboratory, which is the nation’s 12th largest, has been one of the pathology profession’s early pioneers in applying quality techniques and principles of Lean manufacturing to laboratory medicine. The Henry Ford Lean methods are based on quality manufacturing principles developed by Henry Ford that later inspired the innovations of the Toyota Production System.

Zarbo is president-elect of the United States and Canadian Academy of Pathology.