Laboratory Quality and Compliance: Mastering the Tools, Methods, and Secrets of QMS to Prevent Deficiencies, Boost Quality and Become the Inspection-Ready Lab

Thursday, October 17th, 20198:00 AM - 3:30 PM

GENERAL DESCRIPTION Passions in Quality: What Drives Us and What We Know Can Help You

Hear from 3 quality management experts on what their respective quality “hot buttons” are, and what they see that repeatedly hangs up laboratories in the quest for high quality services.


8:00 am – 8:15 am
Welcome and Introductions
Nora Hess

8:15 am – 9:45 am
Common Laboratory Quality and Regulatory Requirements, Issues, And How To Share The Burden Within A Health System
Nora Hess

9:45 am – 10:00 am

10:00 am – 11:00 am
Quality Indicators—What’s Required And How To Handle Outliers
Anne Daley

11:00 am – 12:00 noon
Why Your Documents Can Make Or Break Your QMS and What You Can Do About It
Lucia Berte

12:00 noon – 1:00 pm

1:00 pm – 2:00 pm
Nonconformance Management – Responding To A Major Nonconformance, Determining The True Root Cause, And Ensuring Corrective Actions Are Sustained
Anne Daley

2:00 pm – 3:00 pm
Kicking It Up A Notch – From Chaos To Basics To Fine-Tuning Your QMS
Lucia Berte

3:00 pm – 3:30 pm
Discussion and Wrap-up
Lucia Berte

3:30 pm



Anne T. Daley

Quality OfficerARUP LaboratoriesSalt Lake City, UT